How do I upload a sound file to the MyOperator Audio Library?

How do I upload a sound file to the MyOperator Audio Library?

Quick answer: Log in ➜ Call » Settings » Design Callflow » Audio Library ➜ + Add files ➜ Choose an MP3/WAV under 5 MB ➜ Upload. Done!

1 — When & Why to Use

Use the Audio Library to store welcome greetings, IVR menus, hold music, and any other custom messages you want callers to hear. Hosting files inside MyOperator keeps playback fast and reliable.

2 — Prerequisites

Requirement

Web Dashboard

Mobile App

User role

Admin or Super Admin

Admin

File type

MP3 / WAV

MP3 / WAV

Max size

5 MB

5 MB

Recommended

128 kbps, 44.1 kHz, mono

Same

Tip: Name files clearly, e.g., welcome_en-US_2025-08-02.mp3.

3 — Upload via Web Dashboard (Desktop & Tablet)

  1. Sign in at https://myoperator.com/login.
  2. In the left sidebar, select Call.
  3. Click Settings, then Design Callflow.
  4. In the side panel, choose Audio Library.
  5. Click the + Add files button.
  6. In the modal, click Choose file and select your audio.
  7. Optional: Add a display name (shown in callflows).
  8. Click Upload.

6 — What Happens Next

  • The file appears under Audio Library with a waveform preview.
  • Click ▶︎ to listen or ⋯ » Assign to node to attach it to a callflow.
  • Version history lets you roll back within 30 days.

7 — Troubleshooting

Symptom

Likely Cause

Fix

"Unsupported codec"

Variable‑bitrate file

Re‑export at CBR 128 kbps

Upload stuck at 99 %

File >5 MB

Compress or split file

Audio plays silent

Wrong channel mapping

Export as mono

Need more help? Chat with Support or email support@myoperator.com.

8 — Next Steps & Related Articles

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