How is the billing of subscribers done for MyOperator Remarketing App?

How is the billing of subscribers done for MyOperator Remarketing App?

Short answer: You are charged ₹ 1 (INR) per active subscriber, per calendar month.
Billing cycle: 00:00 IST on the 1st → 23:59 IST on the last day of each month.

When you’ll be billed & what counts as “active”

Scenario

Billed?

Notes

Subscriber imported or added anytime during the month

Yes

Even if added on the 31 st, one full-month charge applies.

Subscriber is deleted, blocked, or unsubscribed before month-end

No

Status change must occur ≥24 h before 23:59 on the last day.

Duplicate entry merged

Only 1 billed

Merge detection runs nightly.

Prerequisites

  1. Active Remarketing plan (Essentials, Growth, or Enterprise).
  2. Valid payment method on file with Autopay enabled.
  3. Account timezone set to IST (default for India-based orgs).

Step-by-step – View or download your invoice

  1. Sign in to MyOperator Dashboard → Remarketing.
  2. In the left menu, choose Billing ▶ Subscriber Billing.
  3. Select a month from the drop-down.
  4. Review the line “Active Subscribers” and “Amount Due”.
  5. Click Download PDF Invoice or Send to Email.

Troubleshooting & edge cases

  • Invoice amount looks high → Check for recent imports; duplicates are removed within 24 h.
  • Timezone mismatch → Billing uses account timezone (Settings ▶ Profile).
  • Payment failed → Charges retry daily for 3 days; after that, campaign sending pauses.

Need more help?