How is the “Renewal process” done? Is there any specific date of renewal of my account?

How is the “Renewal process” done? Is there any specific date of renewal of my account?

Short answer: Email support@myoperator.co with your account ID before the cutoff dates listed below. We’ll confirm renewal and send an updated invoice within one business day.

1 When should I request renewal?

Billing Cycle

Notify Us No Later Than

Why?

Monthly

7 calendar days before the next billing date

Ensures uninterrupted service and automatic IVR rollover.

Quarterly

15–20 calendar days before the quarter ends

Allows time for pro-rata adjustments if you upgraded mid-cycle.

Yearly

30 days before the renewal anniversary

Gives you time to review plan changes or cancel without penalty.

Tip: Your renewal anniversary is the same day of the month on which your first payment cleared (visible in Billing ▷ Invoices).

2 Prerequisites

  1. Active account with no outstanding invoices.
  2. Authorized requester (billing admin or super-admin role).
  3. Preferred payment method on file (credit card, UPI, or wire).
    • Need to update it? See “Add or change a payment method”.

3 Step-by-step renewal request

  1. Compose an email to support@myoperator.co with:
    • Subject: Renewal Request – <Your Account ID>
    • Body: billing cycle (monthly / quarterly / yearly) and any plan changes.
  2. Attach a purchase order (optional, if your company requires one).
  3. Send the email before the cutoff date above.
  4. Check your inbox for a confirmation within one business day.
    • We’ll also send a pro-forma invoice or payment link.
  5. Complete payment (if applicable). You’ll receive a paid invoice and your renewal date will update in Billing ▷ Plans.

Expected outcome: “Next renewal” date updates immediately after payment posts; no downtime or IVR interruption.

4 Troubleshooting & edge cases

Symptom

Possible Cause

Resolution

No confirmation in 24 h

Email caught in spam filter

Re-send from an alternate address or call +91-9999-xxxxx.

Payment failed

Card expired / 3-D Secure error

Update card in Settings ▷ Payments and retry.

Need to shorten / extend term

Mid-cycle plan change

Ask support for a pro-rata quote.