⚡Quick answer -
Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send.
If the option is missing, update the app, check permissions, or reinstall—then resend.
When should I use this guide?
Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors.
1. Prerequisites
Item | Why it matters |
Internet connection (Wi-Fi or mobile data) | Uploads log bundle |
Latest MyOperator app | Ensures the Send Logs feature is present |
Enough free storage | Generates ZIP log file |
Signed in to the correct workspace | Links logs to the right account |
2. Send logs (Android & iOS)
- Open MyOperator.
- Tap Menu (☰) → Settings → Send Logs.
- Pick a share app: Gmail, Drive, WhatsApp, etc.
- Address it to support@myoperator.com (or your account manager's email).
- (Optional) Add a one-line issue summary and tap Send.
Tip: If email size is limited, first save to Drive and share the link.
3. If “Send Logs” is missing
• Update the app from the Play Store / App Store and reopen.
• Ensure you’re logged in; diagnostics are hidden when logged out.
• On Android, grant Storage/Files permission when prompted.
• Company device? MDM policies may block sharing—check with IT.
• Still absent? Reinstall the app, sign in again, and retry.
4. If file-sharing fails
Issue | Likely cause | Fix |
Email size is too large | Attachment limit | Upload to Drive, share link |
No share sheet appears | OS cache glitch | Restart device; clear app cache |
No apps listed | Apps outdated | Update or reinstall Gmail/Drive/WhatsApp |
Network blocked | Corporate VPN/firewall | Use a mobile hotspot |
5. What’s inside the log & privacy notes
• App events, timestamps, device model, OS version.
• No call audio is included.
• IDs are used only for troubleshooting under MyOperator’s data policy.
6. Confirm success
✓ Sent email or chat shows the log ZIP/link attached.
✓ Support replies with acknowledgement, or Outbox status = Delivered.
✓ Drive link permissions allow access to support@myoperator.com.
Keywords: MyOperator mobile logs, Send Logs option, share diagnostic logs, Android, iOS
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