Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyOperator web panel. Whereas, with an OBD you do not need to call each customer individually, you just have to queue a list of contact numbers through the API and the entire process of generating outbound calls is automated.
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Is OBD similar to the Click ‘O’ Call feature?
Short answer: No. They solve different problems. Click ‘O’ Call is a 1‑to‑1, agent‑initiated call you trigger from the dashboard/CRM to instantly connect an agent with one customer. OBD (Outbound Dialer) is an automated, 1‑to‑many system that dials a ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What is Click-o-call ?
Click O call is a special feature of MyOperator that allows you to call a particular caller, directly from the web panel. It helps you connect with those customers whose call you missed previously with just a click. To initiate a call, just follow ...
What is Webcall, and what are its benefits?
Webcall is a feature in MyOperator where client calls are handled over the internet on a desktop/laptop rather than a mobile phone. Benefits include flexibility for agents to handle calls from anywhere, improved call quality with high-speed internet, ...
What is the benefit of using an OBD (Outbound Dialer)?
Short answer: An Outbound Dialer (OBD) automates large‑scale calling so you can reach many customers quickly and consistently—saving agent time, improving connect rates, and capturing responses at scale. Applies to: Web Dashboard & OBD API • ...