Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyOperator web panel. Whereas, with an OBD you do not need to call each customer individually, you just have to queue a list of contact numbers through the API and the entire process of generating outbound calls is automated.
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What is Click-o-call ?
Click O call is a special feature of MyOperator that allows you to call a particular caller, directly from the web panel. It helps you connect with those customers whose call you missed previously with just a click. To initiate a call, just follow ...
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
What is Live Call Transfer Auto-dialing feature?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
What is the benefit of using an OBD?
The benefit of using an OBD is that it helps in: Saving Time: It automatically generates outbound calls to customers from the contact list queued by you. In other words, if you want to call 100 customers, you do not need to call each customer ...