Is After-Call SMS chargeable in MyOperator, and how can I estimate the monthly cost?

Is After-Call SMS chargeable in MyOperator, and how can I estimate the monthly cost?

⚡Quick answer -

Yes. After-Call SMS is a paid add-on. Your cost depends on:

(1) the edition/plan you’re on,

(2) whether you run the feature in One-way mode (caller or user) or Two-way mode (caller and user), and

(3) any per-SMS usage your plan bills beyond the monthly rental. Use the formula in the “Cost-estimation worksheet” below and then cross-check the actual line items in Billing → Invoices.

When should I use this guide?

Use it if you (Finance / Admin / Ops) need to verify whether After-Call SMS is enabled, understand how it’s billed, forecast next month’s expense, or reconcile an invoice that looks higher than expected.

Prerequisites – what to collect first

• Account / Client ID

• Edition / Plan name (e.g., Compact / sedan / SUV)

• Number of channel lines on the account

• Whether After-Call SMS ran in One-way or Two-way mode on each line during the month

• Latest invoice number & period

When no charge appears:

• Feature disabled for the entire cycle

• You are still inside a free-trial allotment or plan inclusions

• Charges will post in the next cycle because of the cut-off timing

How After-Call SMS Billing Works

  1. Monthly rental (most plans) 
    1. Charged per channel line that has After-Call SMS enabled in that billing month.
  2. One-way vs Two-way
    1. One-way = SMS to either caller or user (lower rental). 
    2. two-way = SMS to the caller and the user (higher rental).
    3. If a line runs Two-way at any point in the month, the higher rental applies for the full month (no proration).
  3. Per-SMS usage (some plans)
    1. Once monthly rentals or bundled credits are consumed, extra SMS are billed at the plan’s overage rate.
  4. Compliance note 
    1. Only SMS that pass DLT header/template checks will send; failed messages do not incur usage fees.

Cost-estimation worksheet (Lite editions)

Copy-paste-ready formula:

Let
L1 = # channel lines that stayed One-way for the whole month
L2 = # channel lines that had Two-way enabled at any time

Monthly rental = (L1 × ₹200) + (L2 × ₹400)

• Two-way supersedes One-way on a line for the month—you never pay both rates on the same line.

• If you down-toggle to One-way, the lower rate resumes next month.

Example

Line ID

Mode this month

Rental

101

One-way only

₹200

102

Two-way (enabled 12–18 Aug)

₹400

103

Two-way all month

₹400

Total rental = ₹1,000

Where to view charges in the Dashboard & invoices

  1. Dashboard → Billing / Business Plan → Feature details → After-Call SMS
    1. Shows current rental & per-SMS rates.
  2. Dashboard → Billing → Invoices / History
    1. Open the latest invoice → locate After-Call SMS line items
    2. Cross-check the rental against your L1/L2 count and any usage fees.

Troubleshooting high or missing charges

Symptom

Likely cause

Quick fix

The invoice is higher than the forecast

Two-way briefly enabled on one or more lines

Audit rule history: restrict toggle rights to Admins

Unexpected per-SMS fees

High call volume exceeded rentals

Check SMS count in Reports → SMS

No charges, but SMS delivered

Within plan inclusions, or the charge will post next cycle

Re-check next invoice

Invoice is lower than the estimate

Some lines never had After-Call SMS turned on

Verify feature status line-by-line

Keywords: After-Call SMS pricing, One-way vs Two-way SMS, MyOperator billing, channel line rental