Is there any access control for agents in Live Chat?
Currently, no. Every agent can see all conversations happening on the platform.
Related Articles
Can other agents access Assigned conversations?
Other agents can view the conversation but cannot intervene unless the assigned agent transfers it or an admin/manager takes control.
What is Live Chat on the platform?
Live Chat allows real-time conversations with customers to address their queries. Video Link: Chat Feature
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes ...
What roles have access to WABA functionalities?
Role: The Manager/Admin/Owner can perform the following functions: WABA Account: Create and view all connected WABA accounts. Templates: Create, delete, and view all approved and pending templates. Campaigns: Run and view all campaigns. Chat: Engage ...
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...