Your privacy is important, so VoiceTree has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used.

The terms "you," "your," and "yours" refer to the customer using our website. The terms "Company," "we," "us," and "our" refer to VoiceTree. This Privacy Policy is governed by our Terms of Service. By using this website, you consent to the data practices described in this statement. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Table of Contents

• What personal data does VoiceTree/MyOperator collect?
• Why do you collect it?
• Do you sell or share my data? Who are your processors?
• How long do you keep logs and cached content? Can I restrict logging?
• How can I access, correct, export, or delete my data?
• How do you protect my data?
• Do you use cookies? How can I control them?
• International data transfers & regional rights
• Breach notifications
• Children’s privacy
• Forums, comments, and external links
• Changes to this policy
• Contact & escalation
• Related articles
• Glossary

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• What personal data does VoiceTree/MyOperator collect?
• You provide: name, email, phone, company, billing address, and (if needed) date of birth.
  We collect automatically: IP address, device/browser info, cookie identifiers, pages visited.
  Service data we may process: call logs/metadata, notification logs, billing logs, and—if your server permits—cached media/XML for performance.
• Example: When you place a call via MyOperator, we store time, duration, call routing outcomes, and number metadata. We do not record call audio unless you enable recording.
• Expected outcome: You know exactly which categories of data exist in your account.

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• Why do you collect it?
• Provide and operate services (provision lines, route/record calls, billing)
• Respond to support requests and send technical updates/outage notices
• Improve reliability, performance, and security (fraud prevention)
• Comply with applicable laws/regulations
• Expected outcome: You can use the product reliably; we can support and secure your account.

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Do you sell or share my data? Who are your processors?

• We do not sell personal information.
• We share only as needed with:
• Service providers/processors (payment, email delivery, infrastructure)
• Affiliates/related companies operating under this policy
• Third-party integrations you connect (e.g., via MyOperator/VoiceTree Connect)
• Legal requirements (to comply with law, protect rights, prevent abuse)
• Business transfers (merger/acquisition/restructuring)

Tip: Review the privacy policy of any third-party app you connect.

Expected outcome: You understand when sharing happens and with whom.

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How long do you keep logs and cached content? Can I restrict logging?

• We retain call/notification/billing logs and cached content for at least six (6) months to operate and secure the service.
• If your server disallows content caching, we retain only minimal operational logs.
• If logging is a concern, you can request restricted logging (may affect features/troubleshooting).

Request restricted logging (steps)

1. Email pratik@myoperator.co with subject “Restrict logging — <Account/Company>”.
2. Include the scope (numbers/flows) and duration.
3. We’ll confirm feasible settings and any feature impact.

Expected outcome: We apply a logging profile and confirm the change in writing.
Troubleshooting: If you still see unexpected logs, reply on the same thread with examples (date/time/number).

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How can I access, correct, export, or delete my data?

Self-serve (where available)

1. Go to Account → Profile to update contact details.
2. Open Billing → Invoices to download billing records.

Email requests (access/export/delete/correct)

• Send to pratik@myoperator.co with one of these subjects:
• “Data access request — <Your Email/Account>”
• “Data deletion request — <Your Email/Account>”
• “Data export (machine-readable) — <Your Email/Account>”
• Include: registered email, company name, and the data set(s) to change/export/delete.

Template (copy-paste)

Expected outcome: We acknowledge, verify identity, complete the request where permitted, and confirm outcome (or state legal constraints).
Troubleshooting: If you don’t get an acknowledgement within a reasonable time, resend your email with “Escalation — Privacy” in the subject.

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How do you protect my data?

We use industry-standard controls: encrypted transmission, secure storage, and role-based access controls.

No method of transmission or storage is 100% secure; we continuously improve our safeguards.

Expected outcome: Your data is protected by layered, reasonable security measures.

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Do you use cookies? How can I control them?

We use cookies to remember preferences, keep you signed in, and improve experience. Some third-party tools may set their own cookies.

Manage cookies (generic steps)

1. Open your browser Settings → Privacy/Cookies.
2. Clear cookies or block third-party cookies as needed.
3. Re-login to MyOperator after clearing to restore your session.

Expected outcome: Your cookie preferences are applied in your browser.
Troubleshooting: If login loops occur after blocking cookies, allow first-party cookies for MyOperator.

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International data transfers & regional rights

Your data may be processed in and outside your country. Where required, we apply appropriate safeguards (e.g., contractual protections). Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your data.

How to exercise rights: Use the steps in How can I access, correct, export, or delete my data?.

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Breach notifications

If we become aware of a data incident that legally requires notice, we will notify affected users using reasonable methods and timelines required by applicable law.

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Children’s privacy

Our services are intended for adults (18+) only. Do not use the services if you are under 18.

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Forums, comments, and external links

• Information you post in public areas may be publicly visible; avoid sharing sensitive data.
• We’re not responsible for the privacy practices of external sites; review their policies.

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Changes to this policy

We may update this FAQ/policy. We’ll post changes here; please review periodically. For significant changes, we’ll use reasonable notification methods.

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Contact & escalation

• Privacy contact: pratik@myoperator.co
• Mailing address: VoiceTree Technologies Private Limited, 3rd Floor, D-107, Sector 2, Near Priyagold Building, Noida, Uttar Pradesh 201301, India
• Escalation: Add “Escalation — Privacy” to your subject line.

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Related articles

• Terms of Use — legal agreement governing service usage
• Security Practices — how we safeguard data (encryption, access controls)
• Cookie Preferences — managing cookies and browser settings

(Use meaningful anchor text when linking these from your help center.)

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Glossary

• Cached content: Temporary copies of files to speed delivery.
• Logs: Operational records (e.g., call time/duration, routing outcome).
• Processor: A vendor that processes data on our behalf under contract.