What MyOperator IP addresses should I whitelist?
⚡Quick answer -
Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs.Then create inbound rules for:
• TCP 443 (API & webhooks)
• UDP/TCP 5060-5063 or 5061/TLS (SIP)
• UDP 16384-32768 (RTP media)Use the rule examples below for Linux iptables/ufw, Windows Firewall, AWS, Azure, and GCP.
When should I use this guide?
Follow these steps if:
• your PBX/SBC sits behind a firewall,
• your server receives MyOperator webhooks, or
• You restrict inbound traffic in AWS/Azure/GCP.
📕Table of Contents
- Services & ports
- Prerequisites
- Watch the video walkthrough
- Get the current IP list
- Workflow
- Confirm it worked
- Edge cases & best practices
- Troubleshooting matrix
- Related Articles
1 — Services & ports (at a glance)
Service | Direction | Protocol & Ports | Notes |
API & Webhooks | MyOperator ➜ Your server | TCP 443 | In-call control & event POSTs |
SIP signalling | MyOperator ➜ PBX | UDP/TCP 5060-5063 (5061 TLS) | Disable SIP-ALG |
RTP media | MyOperator ➜ PBX | UDP 16384-32768 | Symmetric RTP recommended |
2 — Prerequisites
• Firewall or cloud admin rights.
• Maintenance window if production voice is at risk.
• Latest IP list (next section).
Watch the video walkthrough
3 — Get the current IP list
- Sign in → Admin Panel → Network Access → Allow-list IPs.
- Copy all IPv4 and IPv6 addresses shown.
- Export as shell variables for the examples below:
IP_API1=203.0.113.10 # replace with real
IP_SIP1=203.0.113.20
IP_RTP1=203.0.113.30
- Repeat after any region change or status-page notice.
5 — Workflow
Alt-text: “MyOperator sends API, SIP, and RTP traffic that passes through your firewall to PBX & servers.”
6 — Confirm it worked
Test | Expected result | Where to look |
Webhook test | HTTP 200 in ≤ 5 s | Admin Panel → Network Access → Send Test |
SIP register | 200 OK / OPTIONS from MO | PBX trace |
Live call | Two-way audio, < 2s start | Call ID + packet capture |
7 — Edge cases & best practices
• Disable SIP ALG; it rewrites headers and breaks RTP.
• Preserve UDP 16384-32768; enable symmetric RTP.
• Allow all published IPs (HA).
• Duplicate rules for IPv6 if your network uses it.
• Review IP list quarterly or after status-page alerts.
8 — Troubleshooting matrix
Symptom | Likely cause | Fix |
API time-outs | Wrong/old IPs | Refresh list; re-apply TCP 443 rules |
One-way audio | RTP blocked | Open 16384-32768 UDP; symmetric RTP |
Random call drops | Only one MO IP allowed | Add the entire published range |
SIP register flaps | SIP ALG | Disable ALG; switch to TLS 5061 |
IPv6 calls fail | No v6 rules | Mirror allow-list for IPv6 |
Escalate: Collect Call IDs, packet captures, and IP list → Help → Chat with Support.
9 — Related Articles
• How do I monitor future MyOperator IP changes via API?
• Which SIP/RTP ports must be opened when using SRTP?
• How can I bulk-update AWS Security Groups when IPs change?
Keywords - MyOperator IP whitelist, SIP RTP firewall, webhook allow-list, AWS security group MyOperator, network access
Related Articles
What are the MyOperator IPs to whitelist?
If you are using MyOperator and have a firewall setup to filter traffic, then you will have to allow the following new IPs to be whitelisted. API Integration: (Last updated on June 25, 2016) After Call 35.154.56.56 13.234.210.199 13.234.108.94 ...Compare editions: MyOperator Lite, MyOperator Desk and MyOperator Prime
MyOperator Desk and MyOperator Lite are different editions of MyOperator designed for different business categories and usages. MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light ...Why MyOperator emails in spam folder can be noticed?
Email providers sometimes filter legitimate MyOperator messages (OTPs, billing, reports) into Spam/Junk or Promotions. Fix it by (1) marking recent messages as Not spam, (2) adding MyOperator to Contacts/Safe senders, (3) creating a simple inbox rule ...What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?
⚡Quick answer- Call Reports give you visual (line, pie) and tabular summaries of incoming and outgoing calls—daily, weekly, monthly, yearly, or per agent/team—directly in the web panel and via scheduled email/SMS. When should I use this guide? Use it ...What are “Recent Activities” in MyOperator — and how do I use them for audits & security?
? Goal: Understand and use Recent Activities to monitor user sign‑ins and session behavior (login time, inactivity duration, IP address) so you can audit access, investigate issues, and keep your account secure. ? Table of contents When & why to ...