What MyOperator IP addresses should I whitelist?
⚡Quick answer -
Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs.Then create inbound rules for:
• TCP 443 (API & webhooks)
• UDP/TCP 5060-5063 or 5061/TLS (SIP)
• UDP 16384-32768 (RTP media)Use the rule examples below for Linux iptables/ufw, Windows Firewall, AWS, Azure, and GCP.
When should I use this guide?
Follow these steps if:
• your PBX/SBC sits behind a firewall,
• your server receives MyOperator webhooks, or
• You restrict inbound traffic in AWS/Azure/GCP.
📕Table of Contents
- Services & ports
- Prerequisites
- Watch the video walkthrough
- Get the current IP list
- Workflow
- Confirm it worked
- Edge cases & best practices
- Troubleshooting matrix
- Related Articles
1 — Services & ports (at a glance)
Service | Direction | Protocol & Ports | Notes |
API & Webhooks | MyOperator ➜ Your server | TCP 443 | In-call control & event POSTs |
SIP signalling | MyOperator ➜ PBX | UDP/TCP 5060-5063 (5061 TLS) | Disable SIP-ALG |
RTP media | MyOperator ➜ PBX | UDP 16384-32768 | Symmetric RTP recommended |
2 — Prerequisites
• Firewall or cloud admin rights.
• Maintenance window if production voice is at risk.
• Latest IP list (next section).
Watch the video walkthrough
3 — Get the current IP list
- Sign in → Admin Panel → Network Access → Allow-list IPs.
- Copy all IPv4 and IPv6 addresses shown.
- Export as shell variables for the examples below:
IP_API1=203.0.113.10 # replace with real
IP_SIP1=203.0.113.20
IP_RTP1=203.0.113.30
- Repeat after any region change or status-page notice.
5 — Workflow
Alt-text: “MyOperator sends API, SIP, and RTP traffic that passes through your firewall to PBX & servers.”
6 — Confirm it worked
Test | Expected result | Where to look |
Webhook test | HTTP 200 in ≤ 5 s | Admin Panel → Network Access → Send Test |
SIP register | 200 OK / OPTIONS from MO | PBX trace |
Live call | Two-way audio, < 2s start | Call ID + packet capture |
7 — Edge cases & best practices
• Disable SIP ALG; it rewrites headers and breaks RTP.
• Preserve UDP 16384-32768; enable symmetric RTP.
• Allow all published IPs (HA).
• Duplicate rules for IPv6 if your network uses it.
• Review IP list quarterly or after status-page alerts.
8 — Troubleshooting matrix
Symptom | Likely cause | Fix |
API time-outs | Wrong/old IPs | Refresh list; re-apply TCP 443 rules |
One-way audio | RTP blocked | Open 16384-32768 UDP; symmetric RTP |
Random call drops | Only one MO IP allowed | Add the entire published range |
SIP register flaps | SIP ALG | Disable ALG; switch to TLS 5061 |
IPv6 calls fail | No v6 rules | Mirror allow-list for IPv6 |
Escalate: Collect Call IDs, packet captures, and IP list → Help → Chat with Support.
9 — Related Articles
• How do I monitor future MyOperator IP changes via API?
• Which SIP/RTP ports must be opened when using SRTP?
• How can I bulk-update AWS Security Groups when IPs change?
Keywords - MyOperator IP whitelist, SIP RTP firewall, webhook allow-list, AWS security group MyOperator, network access
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