⚡ Quick answer -

Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as “Not spam,” and add support@myoperator.co, billing@myoperator.co, and the entire @myoperator.co domain to your safe-sender list or contacts. Future messages should land in your Inbox.

When should I use this guide?

Use this article whenever you—or a customer, admin, or billing contact—expect an email from MyOperator (activation link, invoice, password reset) but find it in Spam/Junk or never receive it.

1. Typical senders & quick fix

Quick fix (works 90 % of the time)

1. Open the Spam/Junk folder.
2. Select a MyOperator message → click Not spam / Not junk.
3. Add the addresses above to Contacts or Safe Senders.
4. (Optional) Create a rule/filter that says “from: @myoperator.co → Never send it to Spam.”

2. Gmail (web & mobile)

A. Mark as not spam (web & mobile)

• Open Spam → select the email → Not spam.

B. Create a filter (web)

1. Gear Settings → See all settings → Filters and Blocked Addresses → Create a new filter.
2. In From, enter @myoperator.co → Create filter.
3. Tick Never send it to Spam (and optionally Categorise as Primary, Always mark as important) → Create filter.

C. Also check

• Contacts: Add support@myoperator.co and billing@myoperator.co.

• Blocked addresses: Ensure @myoperator.co isn’t listed.

• Tabs: Look under Promotions or Updates if not visible in Primary.

3. Outlook / Microsoft 365 (web & desktop)

A. Mark as not junk (web)

• Open Junk Email → right-click the message → Not junk.

B. Safe senders & domains (web)

1. Settings (gear) → Mail → Junk email.
2. Under Safe senders and domains, click Add → enter myoperator.co → Save.

C. Inbox rule (web)

1. Settings → Mail → Rules → Add new rule.
2. Name: “MyOperator to Inbox.”
3. Condition: From → Includes these words → @myoperator.co.
4. Action: Move to → Inbox; tick Stop processing more rules → Save.

Desktop Outlook Right-click the email → Junk → Never Block Sender (or Never Block Sender’s Domain).

4. Apple Mail / iCloud

A. Mark as not junk

• Mailboxes → Junk → select the email → Not Junk (or move to Inbox).

B. Add to Contacts / VIP

• Add support@myoperator.co and billing@myoperator.co to Contacts; optionally mark as VIP.

C. (Optional) iCloud.com rule

1. iCloud Mail (web) → Settings (gear) → Rules → Add a Rule.
2. If from contains @myoperator.co → Move to Inbox → Done.

5. Corporate / IT-admin allow-listing

If your mailbox is behind an email gateway (Microsoft Defender, Mimecast, Proofpoint, etc.):

• Allow-list the domain myoperator.co in both the gateway and Microsoft 365/Google Workspace tenant.

• Create a policy that bypasses spam filtering/quarantine for @myoperator.co messages.

• Release any held MyOperator messages from quarantine and mark them Not junk at the user level.

• Ensure SPF, DKIM, and DMARC alignment rules aren’t downgrading legitimate mail. Provide IT with the sample Message-ID, timestamp (IST), and recipient address for tracing.

6. Verify delivery

1. Trigger a new email (e.g., resend activation link).
2. Confirm it lands in the Inbox (Primary/Focused, if applicable).
3. If absent, search from:myoperator.co and re-check Spam/Junk, Quarantine, and Promotions/Other tabs.

7. When you still don’t get the email

If, after all steps, messages remain missing:

• Double-check for typos or that you haven’t unsubscribed from service emails.

• Empty the mailbox or clean up rules that auto-delete mail.

• Contact MyOperator Support (support@myoperator.co) with:– Your email address and provider (Gmail, Outlook, etc.)– Approximate send time (IST) of the missing mail– Any screenshot of rules/quarantine entries

8. Why does this happen

Spam filters score emails on factors like unknown sender, bulk volume, or domain reputation. Marking a message as Not spam, adding it to Safe senders, and creating explicit rules “trains” your mailbox that MyOperator is legitimate.

9. Glossary