What is the quickest way to integrate MyOperator with Bitrix24 for inbound & outbound calls plus automatic logging?
⚡Quick answer -
Paste three MyOperator webhook URLs into Bitrix24 (Inbound, Outbound) and MyOperator (After-Call), grant CRM + Telephony scopes to both webhooks, then place a test call—Bitrix24 will auto-create/-update the lead and attach the recording within 30 seconds.
When should I use this guide?
Use it when you need a copy-paste-ready recipe to
(a) pop lead/contact details to agents on inbound calls,
(b) click-to-call from Bitrix24, and
(c) store every call’s activity, disposition, and recording link inside the CRM—without writing code.
1. Prerequisites
Requirement | Minimum Value | Where to find it |
MyOperator Company ID | Any paid tier | MyOperator > Settings |
MyOperator plans | SUV and Above (New Plans) | _____ |
API Token & Secret | Active | MyOperator > Developer |
IVR ID | Peer-to-Peer enabled | MyOperator > IVR |
Bitrix24 Inbound Webhook | New URL | Bitrix24 > Apps > Dev. Resources |
Decide on unknown numbers | Yes / No | Business decision |
Watch the video walkthrough
Alt text: video demo
2. Architecture at a glance
Alt-text: Sequence diagram of call flow between Customer, MyOperator, and Bitrix24.
4. Step-by-step configuration
4.1 Configure in MyOperator
- Sign in ➜ Settings ➜ Webhook Integrations ➜ Add.
Alt text: Bitrix24 Integration page
- Method = POST, Content-Type = JSON.
- Paste the three URLs from “Quick setup”.
- Temporarily leave the Bitrix24 Inbound Webhook URL blank—you will paste it in step 4.2-6.
- Click Save & Submit.
Expected result: MyOperator is ready to push live call data and receive outbound triggers.
4.2 Configure Bitrix24 (Inbound)
- Bitrix24 ➜ Menu ➜ Applications ➜ Developer Resources ➜ Inbound Webhook ➜ Add.
- Copy the generated URL.
- Scopes (minimum): CRM, User, Telephony, Telephony (outbound).
- Save.
- Return to MyOperator ➜ paste this URL into the “Inbound Webhook” field.
- Save again.
4.3 Configure Bitrix24 (Outbound)
- Bitrix24 ➜ Applications ➜ Developer Resources ➜ Outbound Webhook ➜ Add.
- Handler URL:
https://connect.myoperator.com/api/1.1/wf/obd_bitrix24 - Event: External phone call starts.
- Save.
5. Optional: Sync users
• Open Users tab in the MyOperator ↔ Bitrix24 panel.
• Click Sync Users whenever you add new agents or change extensions.
6. Validate end-to-end
Test | Action | Expected result |
Inbound | Call your MyOperator number from the test phone. | Lead/contact pops or is created; activity appears; recording URL arrives within 30s. |
Outbound | Click any phone field in Bitrix24 ➜ Call. | Desk/soft phone rings; call placed; activity + recording attached to CRM record. |
Logs | MyOperator ➜ Webhook Delivery ➜ 200 OK. | All three endpoints return 2xx. |
7. Troubleshooting & flip-side cases
Symptom | Likely Cause | Fix |
No data in Bitrix24 | Wrong HTTP verb or Content-Type | Ensure POST + JSON in MyOperator. |
Outbound click-to-call silent | Event mismatch | The event must be an External phone call start. |
Recording link missing | Call < 5s or After-Call URL not set | Re-test with a longer call; confirm |
4xx/5xx in logs | Firewall blocks | Allowlist |
When does this NOT work?
• If your Bitrix24 plan blocks webhooks (free tier).
• If company policy forbids external call recordings—use Bitrix24 native telephony instead.
8. Edge cases & limitations
• In-Call API may arrive before a recording is available; the After-Call API patches the record.
• Payload limit: 512 KB—oversize metadata is truncated.
• Only voice calls are supported; SMS logs are ignored.
9. Security & privacy
• Store API tokens in a secret manager (Vault, AWS SM, etc.).
• Do not paste raw webhook URLs in chat; they contain secrets.
• Follow your org’s retention policy for recordings (GDPR, HIPAA).
10. Rollback/disable
- MyOperator ➜ Webhook Integrations ➜ Disable or Delete endpoints.
- Bitrix24 ➜ Delete both Inbound & Outbound webhooks.
- Document the change in your internal runbook.
11. Escalation & support
Collect before raising a ticket:
- MyOperator Webhook Delivery logs (screenshots).
- Masked handler URLs.• Company ID, IVR ID, sample Call ID.
Who to contact:
• MyOperator Support: support@myoperator.com
• Bitrix24 Support: Bitrix24 portal ➜ Help ➜ Support.
Keywords: MyOperator Bitrix24 integration, call logging, webhook, click-to-call, CRM telephony
Related Articles
How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?
⚡ Quick answer - • Install the KYLAS Caller app from Kylas Marketplace. • Add MyOperator as a Connected Account (API Key, Secret Key, IVR ID). • Map every KYLAS user to the matching MyOperator agent. • Copy the auto-generated Incoming-Call & Hang-up ...What is Salezshark CRM? How do I integrate MyOperator with Salezshark?
⚡Quick answer - SalezShark is a cloud CRM for sales and marketing. Integrating MyOperator adds click‑to‑call, screen pops, automatic call logging, and recording links inside SalezShark. To set it up, get two webhook endpoints from SalezShark ...How does the MyOperator Outbound Dialer work and how do I place a business-ID call?
⚡Quick answer - Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call. The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and ...How can I create a new outbound dialer campaign in MyOperator?
⚡Quick answer: You can create two kinds of outbound campaigns—Agent-Connect (bridges answered calls to agents) and IVR/Broadcast (automated voice with optional keypad input). Use the steps below, plus CSV/API examples and test checks, to launch ...What’s the quickest way to upload or replace IVR sound files in MyOperator?
⚡Quick answer- • Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save. • Changes take effect instantly—test by dialling the IVR number. When should I use this guide? Use it whenever you need to ...