What changed with Shared DID for outgoing calls in MyOperator and what should I do now?

What changed with Shared DID for outgoing calls in MyOperator and what should I do now?

⚡Quick answer -

Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore service.

When should I use this guide?

• You currently have Click-to-Call or OBD campaigns configured with Shared DID.

• Your outgoing calls started dropping today.

• You need the exact steps to reactivate service using a purchased DID.

Why was Shared DID removed?

Shared DID is no longer supported for outgoing traffic. This change is immediate and applies across the platform. Clients were informed via email prior to the cutoff.

Impact on existing workflows

Feature

Previous behaviour (with Shared DID)

Now

Click-to-Call

Calls connected

All calls drop

OBD Campaigns

Campaign dials went out

All calls drop

Action steps

1. Click-to-Call

  1. Open Calls ▸Outgoing ▸ Click-to-Call ▸reactivate the service.
  2. Locate Outgoing DID.
  3. Choose any purchased DID from the dropdown.
  4. Click Save.
  5. Place a test call to confirm the call connects.

2. OBD Campaigns

  1. Go to Campaigns ▸ OBD.
  2. Edit each active campaign that shows Shared DID.
  3. Select a Purchased DID under Caller ID / Outgoing DID.
  4. Save and relaunch the campaign.
  5. Verify by preview-dialling one number.

What happens if I do nothing?

If Shared DID remains selected:

• Every outgoing call attempt will drop immediately.

• No retry will be attempted with another DID.

• Campaign or Click-to-Call analytics will show 0% success.

Need help?

Contact Support with:

• Your account ID

• Campaign or Click-to-Call name

• Screenshot of current DID settings

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