⚡Quick answer -
• If your balance drops below the minimum required threshold, MyOperator blocks new outbound WhatsApp messages: you see a red “Low Balance” banner and sends fail with an “INSUFFICIENT_BALANCE” error.
• For campaigns, credit is checked twice—first at scheduling, then again at execution. If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages.
• Recharge any time via Dashboard → Billing → Recharge, then schedule the campaign again.
1. How the low-balance block works
• For each message you send, MyOperator checks your balance in real time. Campaigns get the two-stage check described in section 4.
• If balance < platform threshold, it rejects the request with INSUFFICIENT_BALANCE.
• Customer inbound messages still arrive, but you can’t reply until funds are added.
• If your balance remains above the threshold, messages are sent normally and campaigns run as scheduled—no banner, no errors.
| UI Element | Indicator | Description |
|---|
| Dashboard banner | Low Balance | “Please recharge to continue messaging.” |
| Message status | Failed | Each send shows a Low Balance error |
| Campaign status | Failed – low balance | The campaign is not sent (see section 5) |
3. How to confirm the issue
- Navigate to Billing → Balance.
- Verify the amount is below the threshold (red number).
- Open Message Logs and filter for INSUFFICIENT_BALANCE.
4. Two-stage credit-check logic for campaigns
| Stage | System action | User impact | Typical edge case |
|---|
| Scheduling | Estimates required credits (audience × template cost) and compares with the current balance. | If insufficient, you see a red warning + “Recharge now” link. Scheduling is blocked. | You recharge later and reschedule. |
| Execution | Re-checks the actual balance just before send time. | If insufficient, the campaign fails and nothing is sent—no partial sends. | The balance dropped between the two checks. |
5. What happens if the check fails
| Fail point | System response | Next step |
|---|
| At scheduling | Campaign remains in Draft with status “Insufficient credits.” | Recharge → Edit → Save & Schedule. |
| At execution | Status changes to “Failed – low balance.” | Recharge → Schedule new run. |
Expected outcome after recharge: status “Scheduled” (Stage 1) and “Completed” (Stage 2).
6. Step-by-step: restore messaging
- Go to Billing → Recharge.
- Select or add a valid payment method.
- Enter the recharge amount and click Pay Now.
- Wait for the banner to turn green (“Balance Updated”).
- If a campaign failed, schedule a new run (see section 5).
7. Prerequisites & edge cases
• You must have enough message or minute credits to cover the full audience.
• Credits are deducted per template/media type. For WhatsApp, you're charged per delivered message, by template category (see the
pricing structure FAQ).
• Draft campaigns older than 30 days are auto-deleted, so reschedule after that period.
8. Best-practice checklist
☑ Check Dashboard → Billing for balance before creating campaigns.
☑ To avoid future interruptions, enable low-balance email/SMS alerts: go to Billing → Payments → Edit Alert Values. (Put the screenshot “Setting up Low Balance alert to avoid interruptions” here.)
☑ Turn on Auto-recharge (Billing → Auto recharge → Set threshold).
☑ Re-verify balance if you schedule campaigns weeks in advance.
9. When the logic does NOT prevent failure
• If your template is rejected by the carrier after credits are locked, the campaign may fail for compliance reasons, not for balance.
• Credits added after the final execution check will not revive a failed campaign—you must schedule a new run.
10. Why MyOperator uses dual balance checks?
- Protects businesses from unexpected failures
- Ensures predictable billing
- Avoids partial deductions
- Maintains WhatsApp policy compliance
Need help? Contact MyOperator Support with the Campaign ID and a screenshot of the error.
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