What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one scheduled call and two retries (optional). Two channel lines are consumed to make one outbound call.
MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly impact customer service. Therefore, it is built to better serve the needs of the customers. The idea is to envision a world where businesses are able to manage, track and record their business calls.
Along with an enthusiastic approach of making call management effective and manageable, our team of over 100 members, strives to find ways to bring in more features of a call management system across industries.
We believe that business relationships can be made sustainable with quality telephony experience leveraging cloud based technologies. We aim to deliver innovation through smarter simpler telephony solutions to the market. Our customers save their time, money and precious resources with better call management and increased operational efficiency. Our uniqueness lies in the simplicity and affordability of the services we offer and we are proud of doing so.
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How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What if a customer/agent misses a scheduled Outbound call?
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...
What is Outbound Auto Dialer?
An auto dialer is an outbound call center solution that automatically dials customer numbers and can deliver important information through an IVR, or can connect a customer to a user once the call has been answered.
What is an outbound campaign?
Outbound campaign means the way to initiate the call to the caller to the callee. There are two types of campaign IVR based campaign: Customers communicate to the user based on IVR call flow. Example: Clients want to run a campaign to connect ...
How does an Outbound dialer work?
After installing the dialer app login with your number registered in MyOperator. Registered number is the number of user that is added to your MyOperator account. The number you are doing login should be in the same mobile. After entering the ...