What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one scheduled call and two retries (optional). Two channel lines are consumed to make one outbound call.
MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly impact customer service. Therefore, it is built to better serve the needs of the customers. The idea is to envision a world where businesses are able to manage, track and record their business calls.
Along with an enthusiastic approach of making call management effective and manageable, our team of over 100 members, strives to find ways to bring in more features of a call management system across industries.
We believe that business relationships can be made sustainable with quality telephony experience leveraging cloud based technologies. We aim to deliver innovation through smarter simpler telephony solutions to the market. Our customers save their time, money and precious resources with better call management and increased operational efficiency. Our uniqueness lies in the simplicity and affordability of the services we offer and we are proud of doing so.
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How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What is an Outbound call?
An outbound call in MyOperator is a phone call initiated by your agent to a customer or prospect for sales, follow-ups, feedback, or proactive support. Contents At a glance Prerequisites How to place an outbound call (web) Alternative paths (mobile & ...
What if a customer/agent misses a scheduled Outbound call?
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...
What is Outbound Auto Dialer?
An auto dialer is an outbound call center solution that automatically dials customer numbers and can deliver important information through an IVR, or can connect a customer to a user once the call has been answered.
How does the MyOperator Outbound Dialer work and how do I place a business-ID call?
⚡Quick answer - Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call. The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and ...