How do I complete the Customer Application Form (CAF) to activate my MyOperator account?

How do I complete the Customer Application Form (CAF) to activate my MyOperator account?

⚡Quick answer -

A Customer Application Form (CAF) is a mandatory digital or physical form that every MyOperator customer must complete to convert their demo account into an active, paid service account. Submitting the CAF ensures that your business information is verified, compliant with telecom regulations, and ready for permanent activation.

CAF completion is the final step in the KYC and onboarding process, following GST/Aadhaar verification and video KYC.

1. WHEN SHOULD I COMPLETE A CAF?

You should complete the CAF once your demo or trial account has been created and KYC verification is done, and you are ready to activate your services permanently.

2. WHAT INFORMATION IS INCLUDED IN THE CAF?

The CAF is automatically generated after successful KYC verification and includes the following sections:

1. Business Details

  • Registered Business Name (auto-fetched from GST or provided during Aadhaar verification)
  • Registered Address
  • Business Contact Number & Email ID
  • GSTIN or PAN (as per verification method)

2. Point of Contact (POC) Details

  • Full Name of Authorised Signatory
  • Designation
  • ID Proof (Aadhaar, Voter ID, Passport, etc.)
  • Passport-size photograph

3. Business Plan and Service Details

  • Selected MyOperator plan (e.g., Compact, Sedan, SUV, Enterprise)
  • Service number(s) to be activated
  • Preferred billing cycle (billed annually)
  • Agreement to MyOperator’s Terms of Service and TRAI compliance

3. PREREQUISITES

Before completing the CAF, ensure you have:

  • An active demo account created through MyOperator signup or sales onboarding
  • KYC verification completed (via GST or Aadhaar + Video KYC)
  • Selected plan and service number for activation
  • Access to your registered email ID and business documents

Video walkthrough


4. STEPS TO COMPLETE YOUR CAF

  1. Log in to your demo account at https://app.myoperator.com/login
  2. Go to Dashboard → Call → Design Call flow → Complete KYC → CAF will be autogenerated → Submit CAF
  3. Review your auto-filled business details (fetched from GST/Aadhaar)
  4. Upload any missing or required supporting documents
  5. Confirm your selected business plan and service number
  6. E-sign the form using Aadhaar-based authentication or a digital signature
  7. Click Submit

Once submitted, your CAF will automatically move for backend verification.

5. AFTER SUBMITTING THE CAF

  • Verification Time: Within 2 business days, the MyOperator team reviews the CAF and linked KYC details.
  • Approval: You’ll receive a confirmation email once your account is successfully activated.
  • Next Step: Upon approval, your service number and features (incoming/outgoing calls, IVR, WhatsApp, etc.) become active based on your selected plan.

6. TROUBLESHOOTING & COMMON ISSUES

Issue

Likely Cause

Recommended Action

Form not submitting

Missing fields or invalid file format

Recheck all mandatory fields; upload files in PDF, JPG, or PNG format under 2.5 MB

Activation delayed

Pending internal approval

Wait up to 2 business days; contact support@myoperator.com if the delay exceeds the timeline

Mismatch in business name

GST/Aadhaar data mismatch

Verify the legal business name in your GST/Aadhaar database

E-sign failed

Browser permission or Aadhaar OTP timeout

Retry on Chrome/Edge browser; ensure Aadhaar-linked number is active

7. ADDITIONAL INFORMATION

  • CAF is mandatory for all live accounts except Compact (WhatsApp-only) plan users.
  • No activation can proceed without a valid CAF, as per TRAI’s UCC & KYC compliance regulations.
  • Once approved, the CAF serves as your official service agreement with MyOperator.

✔ The full customer journey

Signup → KYC → CAF → E-sign → Verification → Activation

✔ Auto-populated data points

  • Company name (GST or sign-up form)
  • POC name (Aadhaar or sign-up form)
  • Billing details (GST auto-sync)

✔ When MyOperator intervention happens

Only after the CAF submission (backend verification step)

✔ What the customer must do

Finish KYC → Review CAF → E-sign → Submit

✔ Two possible outcomes

Approved → Account becomes active
Rejected → Customer must correct details and resubmit