What is "call status: Not reachable" and how do I solve this?
Call status not reachable indicates that the dialed number was not reachable at the point when the system tried initiating a call to the same.
This can be because of multiple reasons phone number was out of coverage area or there was temporary congestion at the telecom service provider etc.
This problem is generally temporary and gets resolved without any effort. But if it persists for a long time on some particular number consider changing the route from the panel.
Follow the simple steps to change the route:
1. Login to your MyOperator panel and click on “Manage” at the top.
2. Navigate to "Design callflow" in the setting section.
3. Go to "Advance stetting" from the left menu.
4. Click on the "Edit" link in Route settings.
5. Now click on the "Switch" button to change the route.
Related Articles
What is "call status: Not reachable" in MyOperator, and how do I solve this?
⚡Quick answer - Not reachable” means the system tried to connect the call (to an agent or customer), but the mobile/phone network couldn’t complete the call—typically because the phone was switched off, out of coverage, or temporarily unavailable. ...What should I do if my MyOperator business number/service number is not reachable?
Applies to: Inbound calls to your MyOperator service number where callers hear “not reachable / switched off / number does not exist” instead of your IVR or ringing. Goal: Pinpoint whether the failure is before MyOperator (carrier/number status) or ...What does the Call Availability toggle do in MyOperator and how do I change my status?
⚡Quick answer - Call Availability controls whether you are included in inbound IVR / queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds. When should I use this ...What steps is MyOperator taking to prevent call drops and improve call quality/call clarity?
⚡Quick answer - MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real‑time health checks and automatic failover. If a route degrades, we auto‑reroute. Overview: What we do automatically We ...What steps can I take to prevent call drops and improve call quality/call clarity?
Many call issues are fixed by a mix of smart routing in MyOperator and healthy device/network practices. MyOperator’s auto‑routing avoids congested telecom paths by default; you can also manually switch the inbound route if a region/provider is ...