Many call issues are fixed by a mix of smart routing in MyOperator and healthy device/network practices. MyOperator’s auto‑routing avoids congested telecom paths by default; you can also manually switch the inbound route if a region/provider is unreliable. On the user side, stabilize the device/network (signal, Wi‑Fi calling, SIM) and report a few faulty samples to Support for deep log analysis.

Table of contents

• Who this is for
• Before you start (prerequisites)
• System‑level fixes in MyOperator
• User‑level device & network hygiene
• Step‑by‑step: Manually switch inbound route
• Report sample faulty calls (for escalation)
• Best‑practices summary
• What success looks like
• Troubleshooting & edge cases
• FAQ
• Related articles
• Structured data (SEO)

Who this is for

Supervisors, admins, and agents who are seeing dropped calls, echo, no audio, or intermittent clarity on inbound/outbound calls and want quick, reliable fixes.

Before you start (prerequisites)

1. You can sign in to your MyOperator dashboard.
2. You have access to Manage → Design Callflow and Inbound Route Settings.
3. You can coordinate basic checks with affected agents/customers (signal, DND, Wi‑Fi calling).

Tip: Have 2–5 recent example calls handy (date/time, last 4 digits, symptom) for Support if escalation is needed.

System‑level fixes in MyOperator

1) Auto‑routing (default)

• MyOperator auto‑detects high‑failure telecom zones and reroutes via less congested regions.
• No action required—this is part of the default system configuration.

2) Manual route switch (when issues persist)

• Temporarily bypass a problematic provider/region by switching the inbound telecom route yourself (steps below).
• Use for regional outages or repeat failures tied to a specific route; switch back once stable.

User‑level device & network hygiene

Follow these quick fixes with the callee/agent experiencing issues:

1. Disable Wi‑Fi Calling if the Wi‑Fi network is unstable; fall back to cellular.
2. Restart the phone once daily to refresh the network handshake.
3. Ensure the SIM is seated correctly and not damaged.
4. Move to an area with better cellular signal (e.g., near a window); consider a signal booster in low‑coverage zones.
5. Turn Do Not Disturb (DND) off and temporarily disable call‑blocking apps.
6. Place a test call after each change to confirm improvement.

Step‑by‑step: Manually switch inbound route

1. Sign in to MyOperator.
2. Go to Manage → Design Callflow.
3. Open Inbound Route Settings and click Advanced Settings.
4. Choose Switch Route (or Change Telecom Route).
5. Select an alternate route and Save/Apply.
6. Test a few calls. If quality improves, continue monitoring; switch back when the original route stabilizes.

Expected result

• Calls begin traversing a less congested route.
• Drop/echo/no‑audio incidents reduce within a few test calls.

Report sample faulty calls (for escalation)

If problems persist after the steps above, share 2–5 recent examples with Support so the backend team can pull call logs and trace the path.

Send to: support@myoperator.co
Include:

• Date & time of each call (with timezone)
• Last 4 digits of the caller/callee number
• Type of issue: drop, echo, one‑way/no audio, jitter, latency
• Any patterns you’ve noticed (location, provider, device)

Copy‑paste template:Subject: Call quality investigation – sample calls for analysis
Account ID: <your_account_id>Issue summary: <drop/echo/no audio/other>
Samples (IST):1) 2025-08-18 11:42, last 4 digits 1234 – drop after 12s (Provider A)2) 2025-08-18 12:07, last 4 digits 5678 – echo on agent side (Office Wi‑Fi)
Observed pattern: <e.g., mostly afternoons, specific area>Tried already: route switch, Wi‑Fi calling off, phone restart
Thanks,<Your name>

Best‑practices summary

What success looks like

• Fewer drops and clearer audio over the next 24–48 hours.
• A clear mitigation path (auto‑routing → manual route switch → escalate with samples).
• Documented patterns (if any) that inform long‑term routing choices.

Troubleshooting & edge cases

Route switch had no effect
• Test multiple times and different times of day; then switch to another alternate or revert and escalate.

Only one agent is affected
• Treat as a device/network hygiene issue first (Wi‑Fi calling, SIM, DND, signal).

Office‑wide degradation
• Suspect ISP/Wi‑Fi or local cellular congestion. Use cellular data for test calls; loop in IT.

Intermittent echo/robotic audio
• Check headset/mic hardware; disable noise‑suppression apps temporarily.

Number portability just completed
• Temporary routing anomalies can occur for 24–72 hours; monitor and use an alternate route meanwhile.

Stuck?
• Email support@myoperator.co with samples using the template above.

FAQ

Do I need to enable auto‑routing?
No. It’s on by default to steer around congested telecom paths.

How long should I keep an alternate route?
Until the original route stabilizes. Re‑test daily and switch back when stable.

Will switching routes affect billing?
Routing changes don’t change plan prices; standard call charges apply per your plan.

Can I use WhatsApp/SMS to notify customers during outages?
Yes—send a courtesy message and propose a callback window while you stabilize routing.

Related articles

• What does “Call status: Not reachable” mean and how do I fix it?
• Filter and export Call Logs
• Configure routing and retry rules

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