⚡Quick answer -

Check the GST details in your MyOperator panel. If the GSTIN is incorrect or shown as inactive, contact Support to have it corrected before the invoice is issued.

1. Invoice number + date,
2. One-line description of what’s wrong and what it should be, and
3. Any proof (plan-change email, PO, prior invoice). Billing will review and send a revised invoice or credit note.

1. Prerequisites (what to gather first)

Have these ready to speed things up:

• Invoice number and invoice date (PDF or screenshot).
• Company legal name, billing address, tax ID (e.g., GSTIN), and PO/reference (if used).
• What’s incorrect (one line) + what it should be (one line).
• Any supporting proof (plan change email, PO, contract, prior invoice, credit memo).

Video walkthrough

Step 1: Identify what’s wrong

Choose the best match (you can pick multiple):

• Amount looks too high/low (possible proration, credits, or duplicate lines).
• Wrong tax (GST/VAT rate, place of supply, missing/incorrect GSTIN).
• Wrong billing period (e.g., charged for the wrong month).
• Wrong company/billing details (name, address, GSTIN).
• Duplicate charge or wrong currency.
• Need a credit note (to reverse/adjust a posted invoice).

Step 2: Do quick self-checks (often fixes confusion)

• Plan change mid-cycle? Amount can reflect proration (old plan till change date + new plan after).
• Credits/adjustments? Wallet credits or promo codes may offset lines—check the adjustments section.
• Tax details? Verify GSTIN/VAT and place of supply in your Billing Profile.
• Billing period text vs dates? Ensure the service dates match your expectation (invoice date ≠ service window).
• Duplicate lines? Confirm if one line is recurring and another is usage/add-on.
• Exports vs PDF mismatch? Spreadsheets can re-format dates/totals—compare with the PDF.

Step 3: Submit a correction request (template)

You can contact your Account Manager or email  support@myoperator.com

What to expect after submission

• The billing team reviews your request and may issue a revised invoice or a credit note + re-invoice, depending on accounting rules.
• You’ll receive the updated document via email, and it will appear in your billing portal once processed.

Troubleshooting & edge cases

• GST/VAT missing or mismatched: Provide the correct GSTIN/VAT and registered address; corrections typically require that info in writing.
• Currency wrong: Tell us which currency your contract/PO states.
• Duplicate charge: List both line items and why one is a duplicate (e.g., add-on removed before cycle).
• Change took effect next cycle: If you requested a change late in the cycle, charges may apply from the next billing period.
• Name/legal entity change: Share the new legal name and proof (e.g., GST certificate); accounting may need to re-issue rather than “edit.”
• Credit vs refund: Invoices are usually corrected via a credit note; refunds depend on the commercial agreement and payment method.