How do I check, understand, and (if eligible) change my MyOperator billing date or name?

How do I check, understand, and (if eligible) change my MyOperator billing date or name?

⚡Quick answer -

You cannot change your billing date or billing name directly from the MyOperator panel.
 Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC regulations.

✅ Billing Date — Can I change it?

No.
 The billing date cannot be changed from the customer’s side or from the panel.

Why?

The billing cycle is fixed at the time of account creation and aligned with:

  • your plan activation date,
  • payment schedules, and
  • backend billing rules.

If you want to change your billing date (example: align billing with your internal finance cycle), you must contact your Account Manager.
Your AM will evaluate the request, discuss the reason, and check if any exception can be made.

➡️ You cannot modify billing dates on your own from the dashboard.

✅ Billing Name — Can I change it?

Not directly, and not always.

Your billing name is set during KYC verification and is usually taken from:

  • your GST certificate (for GST accounts), or
  • the business name submitted at signup (for non-GST accounts).

Important rules:

  • If your account has GST verification, billing details (including billing name) are locked and not editable from the panel.
  • Any correction or change must go through your Account Manager, who will verify:
    ✓ reason for change,
    ✓ supporting documents (new GST/COI if applicable),
    ✓ eligibility as per KYC guidelines.

➡️ You cannot update the billing name on your own.

📌 What should I do if I need a correction or change?

If you want to request a change in either:

  • Billing date
  • Billing name
  • Billing address / GST details

👉 Always contact your Account Manager / CSM POC.

They will:

  1. Understand your request and the reason behind it.
  2. Check compliance requirements.
  3. Submit the request to the backend/billing team if it is allowed.
  4. Inform you of the final outcome.

❌ What you cannot do from the panel

  • Change billing date
  • Change billing cycle
  • Edit billing name for GST accounts
  • Modify KYC-linked information

✔️ What you may be able to do (with approval)

  • Correct spelling mistakes in billing name
  • Update billing name if your company legally changes its name (requires documents)
  • Request billing date alignment in rare, justified cases

Only after review and approval by your Account Manager.

Summary

Action

Can customer change?

How to change

Billing date

❌ No

Contact Account Manager

Billing name (GST accounts)

❌ No

Contact Account Manager → Provide documents

Billing name (non-GST accounts)

❌ Not from panel

Account Manager will guide

Billing information edit inside panel

⚠️ Limited

Depends on verification type

Keywords: MyOperator billing date, next billing date, change billing cycle, account usage

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