What is SMS notification?
When a customer calls on a toll-free / non-toll-free number, the
user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This helps in keeping the record of the callers through SMSes.
Even customers calling can receive SMSes which is generally known as
SMS to callers. But for which you shall be charged extra.
Charges are applicable for both side of SMSes.
Related Articles
After call SMS billing
MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
Under what conditions will agents not receive SMS notifications?
Agents will not receive SMS notifications when: The SMS limit has exceeded. (Only 100 SMSes can be sent within 24 hours from any point in time). The department name is too long. The client has not subscribed for the notification feature.
SMS Length Calculation
The length of the SMS is calculated as per the table below: GSM 7 Bit Alphabet No. of Characters in SMS Content No. of SMS Considered 160 Characters (Standard SMS) 1 SMS 306 Characters (Multi-part SMS) (2 *153 characters) 2 SMS 453 Characters ...
SMS Length Calculation
The length of the SMS is calculated as per the table below: GSM 7 Bit Alphabet No. of Characters in SMS Content No. of SMS Considered 160 Characters (Standard SMS) 1 SMS 306 Characters (Multi-part SMS) (2 *153 characters) 2 SMS 453 Characters ...
What is “Incoming SMS”?
Incoming SMS is a special feature of MyOperator that gives your customers the privilege to connect with you through SMSes. In addition to making calls, they can now get their queries resolved by sending SMSes on your Virtual number. Note: Incoming ...