What is the difference between a Pro user and a user?
User | Pro User |
Each employee in the organization who is only given permission to make/receive/transfer calls but isn’t allowed to access the web panel is a user. | Each employee in the organization who has a separate login id and password to access the web panel in addition to making/receiving/transferring calls is a pro user. |
Related Articles
How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?
⚡Quick answer - Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advance Settings for dashboard access. Set optional call‑receiving hours. Click ...
What’s the difference between conference calling and call transferring?
⚡Quick answer - Conference calling connects three or more people on the same live call. Everyone stays on the call together. Call transferring moves an ongoing call from one user to another user or department. After the transfer completes and you ...
What’s the difference between Contacts and Users in MyOperator, and when should I create each?
⚡ Quick answer User → Someone in your team who receives calls from your IVR or logs into the MyOperator dashboard. Requires: licence, role, extension number, and dashboard access settings. Contact → A saved phone number used for caller ID, customer ...
How can we identify whether a person added a user or a Pro user directly from the web panel?
To identify whether a person added is a user or pro user, follow the steps mentioned below: 1. Click on “Manage” at the top of the MyOperator dashboard. 2. Go to “Settings” and click on “Users”. 3. Click on “Edit” corresponding to the name of the ...
How can we identify whether a person added a user or a Pro user directly from the web panel?
Short answer: You can identify a Pro user (panel access enabled) from Manage → Users at a glance, or by opening Edit on a specific user and checking the Panel Access / Pro control. Pro users can sign in to the web panel and use features allowed by ...