What roles have access to WhatsApp functionalities?
Role: The Manager/Admin/Owner can perform the following functions:
WhatsApp Account: Create and view all connected WhatsApp accounts.
Templates: Create, delete, and view all approved and pending templates.
Campaigns: Run and view all campaigns.
Chat: Engage in conversations with customers.
Role: Call Agent: By default, has access to Chat only.
Note: The Owner has the authority to grant or revoke permissions for any role.
Related Articles
How can I access the Campaign Feature in WhatsApp?
You can access the feature by going to Manage > WhatsApp > Campaigns > Create Campaigns.
How can I access my WhatsApp Business Account's billing details?
Billing details and related actions are handled via Meta Business Suite. You can learn more about managing billing through the "About Billing for Your WhatsApp Business Account" section in Meta Business Suite.
WhatsApp Pricing Update: Per-message based billing
WhatsApp Pricing Update – Effective July 1, 2025 AT A GLANCE: Per-template billing is here: WhatsApp will now charge per template message (Marketing, Utility, or Authentication), even if sent within a 24-hour window. Service replies stay free: ...
WhatsApp Pricing Update: Per-message based billing
WhatsApp Pricing Update – Effective July 1, 2025 AT A GLANCE: Per-template billing is here: WhatsApp will now charge per template message (Marketing, Utility, or Authentication), even if sent within a 24-hour window. Service replies stay free: ...
What are WhatsApp templates?
WhatsApp templates are pre-approved messages by Meta that businesses can send to customers. They are used for various purposes like transactional updates, promotional messages, and soon, authentication (OTP & login). Video Link: Templates feature