What should I do if I am not able to forward calls specifically to my MyOperator business number/service number from my mobile/phone number?

What should I do if I am not able to forward calls specifically to my MyOperator business number/service number from my mobile/phone number?

Applies to: Anyone forwarding from a mobile/landline to a MyOperator DID/toll-free
Outcome: Set up working forwarding, verify it, and know exactly what to share if you need help.
Time: 5–10 minutes

Quick isolation (2 checks)

  1. Direct-dial test
    Call your MyOperator number from another phone.
    • Expected: Your IVR plays within 2–3 seconds.
    • If this fails, fix the MyOperator side (DID mapping/IVR) first—this isn’t a forwarding problem.
  2. Have these ready
    • Source number you’re forwarding from + carrier & circle.
    • Destination MyOperator number (full format).
    • A second phone to place test calls.

Set up forwarding cleanly (step-by-step)

  1. Remove old/conflicting rules on the source line
    • Android: Phone app → Settings → Calling accounts/SIM → Call forwarding → turn Off for all conditions.
    • iPhone: Settings → Phone → Call Forwarding → Off.
    • Landline: use carrier deactivation codes (see USSD reference below).
  2. Add Unconditional (Always) forwarding — most reliable
    • Android: Same path → Always forward → enter your MyOperator number.
    • iPhone: Settings → Phone → Call Forwarding → On → enter the MyOperator number.
  3. (Optional) Add Conditional rules
    • Busy / No-answer / Unreachable using USSD.
    • For no-answer, set ring seconds if supported (e.g., 20–30 s).
  4. Dual-SIM check
    • Ensure you configured the correct SIM and it’s the default for calls.
  5. Restart & test twice
    • Restart the device.
    • Place two test calls to your source number from different carriers if possible.

Success criteria: The call forwards and your IVR plays; the call appears in MyOperator → Calls → Logs.

USSD reference (GSM standard — may vary by carrier/country)

Replace <DEST> with your MyOperator number. If a code fails, ask your carrier for the correct code for your plan/circle.
  • Unconditional (Always) forward
    • Activate: **21*<DEST># • Deactivate: ##21# • Status: *#21#
  • Forward when busy
    • Activate: **67*<DEST># • Deactivate: ##67# • Status: *#67#
  • Forward when no answer
    • Activate: **61*<DEST># • Deactivate: ##61# • Status: *#61#
    • With ring seconds (example): **61*<DEST>**30#
  • Forward when unreachable (out of coverage/off)
    • Activate: **62*<DEST># • Deactivate: ##62# • Status: *#62#

Troubleshooting (symptom → fix)

Symptom

Likely cause

What to do

“Request failed / Not allowed / Operation unsuccessful”

Carrier blocks forwarding for your plan/SIM

Ask carrier to enable call forwarding; some prepaid/DND profiles block it

Forwards to wrong place / silence

Wrong destination format

Enter the full number (country/STD if required), no spaces

Forwarding to toll-free fails

Some carriers disallow forwarding to toll-free/short codes

Forward to a local DID provided by MyOperator

Works intermittently, then stops

Conflicting conditional rules; dual-SIM ambiguity

Deactivate all (##21# ##61# ##62# ##67#), re-add on the correct SIM

Long ring before forwarding

No-answer timer mis-set

Re-set with ring seconds (e.g., **61*<DEST>**20#)

Direct dial works; forwarding fails

Telco network profile issue

Ask carrier to reset forwarding profile / remove network-level blocks

Quick device checks (reduce OS interference)

  • Android: Allow background data, set Battery to Unrestricted for the Phone app; avoid aggressive battery savers while configuring.
  • iPhone: Keep Call Forwarding on; confirm Wi-Fi Calling/VoLTE isn’t blocking the carrier menu (rare).
  • Time & date: Use Automatic to avoid USSD quirks.

Contact support (copy-paste template)

To: support@myoperator.co
Subject: Call forwarding to MyOperator not working — [Company/Account ID]
Body:

  • Source number & carrier/circle: [e.g., +91-9XXXXXXXXX, Airtel Delhi NCR]
  • Destination (MyOperator) number: [ +91-XXXXXXXXXX ]
  • Forwarding type attempted: Unconditional / Busy / No-answer / Unreachable
  • Exact error text or screenshot: [ ]
  • Codes/Settings path used: [e.g., **21*<DEST># / iPhone Settings]
  • Direct-dial to MyOperator works? [Yes/No]
  • Test calls tried (IST + carrier): [ ]
  • Steps from this guide already tried: [ ]

(You can also contact your Account Manager.)