What should I do if I am not able to forward calls to my MyOperator business number/service number from my mobile/phone number?

What should I do if I am not able to forward calls to my MyOperator business number/service number from my mobile/phone number?

Applies to: Admins/Owners, anyone forwarding from a personal/office line to a MyOperator DID/toll-free.
Outcome: Set up reliable call forwarding to your MyOperator number, verify it works, and know what to share if you need help.
Time: 5–10 minutes

Prerequisites

  • Your exact MyOperator destination number (DID/toll-free).
  • The source number/SIM you’re forwarding from (and its carrier/circle).
  • A second phone to place test calls.

Step-by-step (do these in order)

  1. Direct-dial test (rules out MyOperator side)
    • Call the MyOperator number directly from another phone.
    • Expected: IVR plays within 2–3 seconds.
    • If direct-dial fails, fix the service/IVR mapping first (not a forwarding issue).
  2. Remove any stale forwarding on the source phone
    • Android: Phone app → Settings → Calling accounts/SIM → Call forwarding → turn Off for all conditions.
    • iPhone: Settings → Phone → Call Forwarding → Off (this controls “Always forward”).
    • Landline: use the carrier’s deactivation code (see “Carrier codes” below).
  3. Add forwarding again (use Unconditional for reliability)
    • Android: Same path → Always forward → enter your MyOperator number in full (include country code if required).
    • iPhone: Settings → Phone → Call Forwarding → On → enter your MyOperator number.
  4. (Optional) Set conditional forwarding too
    • Useful if you only want to forward when busy/no-answer/unreachable (see “Carrier codes”).
    • Adjust ring-no-answer timer if supported by carrier (e.g., 20–30 sec).
  5. Dual-SIM check
    • Ensure you’re configuring forwarding on the correct SIM and that SIM is the default for calls.
  6. Restart the device, then place two test calls
    • From two different carriers if possible (e.g., Jio & Airtel) to your source number.
    • Expected: Calls forward and your MyOperator IVR plays.

Carrier codes (GSM standard — may vary by operator/country)

Replace <DEST> with your MyOperator number. If a code fails, call your carrier care number to confirm codes for your plan/circle.
  • Unconditional forward (Always):
    • Activate: **21*<DEST>#
    • Deactivate: ##21#
    • Status: *#21#
  • When busy:
    • Activate: **67*<DEST>#
    • Deactivate: ##67#
    • Status: *#67#
  • When no answer:
    • Activate: **61*<DEST>#
    • Deactivate: ##61#
    • Status: *#61#
    • (Some carriers let you append ring seconds, e.g., **61*<DEST>**30# for 30s.)
  • When unreachable (out of coverage/phone off):
    • Activate: **62*<DEST>#
    • Deactivate: ##62#
    • Status: *#62#

Expected results (how you know it’s fixed)

  • Calling your source number rings your MyOperator IVR within ~2–3 seconds.
  • Calls → Logs in MyOperator shows the inbound call with your IVR/department.
  • Repeat tests from two carriers to confirm consistency.

Contact Support

To: support@myoperator.co
Subject: Call forwarding to MyOperator not working — [Company/Account ID]
Body:

  • Source number & carrier/circle: [e.g., +91-9XXXXXXXXX, Airtel Delhi NCR]
  • Destination (MyOperator) number: [ +91-XXXXXXXXXX ]
  • Forwarding type used: Unconditional / Busy / No-answer / Unreachable
  • Codes dialed or path used: **[e.g., 21*DEST# / iPhone Settings]
  • Error shown (if any) or exact behavior: [text/screenshot]
  • Test calls attempted (IST, from which carriers): [ ]
  • Direct-dial to MyOperator works? [Yes/No]
  • Steps already tried from this guide: [ ]

(You can also contact your Account Manager.)