What Should I Do If I Am Not Able to Forward Calls to My MyOperator Business Number?

What Should I Do If I Am Not Able to Forward Calls to My MyOperator Business Number?

This guide provides step-by-step fixes for call forwarding issues when redirecting calls from your mobile number to your MyOperator business/service number.

1 | ✅ Quick Pre-check

✔ What to Verify

Why It Matters

Strong network (2+ bars)

USSD codes fail on poor signal.

MyOperator number in E.164 format (+91XXXXXXXXXX)

Some operators reject local formats.

Call Waiting = OFF

Forwarding often fails if waiting is ON.

Prepaid pack allows diversion

Some entry-level packs block forwarding.

📸 Screenshot placeholder: Call settings showing Call Waiting OFF.
Alt text: Android call settings screen with call waiting disabled.

2 | 📱 Enable Call Forwarding via Phone Menu

Android
Phone app → ︙ (More) → Settings → Calling accounts → [SIM] → Call forwarding → Always forward → Enter MyOperator number → Enable

iOS
Settings → Phone → Call Forwarding → Toggle ON → Enter MyOperator number

➡️ Test it: Call your SIM. If successful, your desk/software phone should ring via MyOperator.

3 | ✳️ Enable via USSD / Star Codes

(Most reliable—works even on feature phones)

Operator

Activate Always-Forward

Deactivate

Source

Airtel

219XXXXXXXXX#

##21#

Airtel

Vi

219XXXXXXXXX#

##21#

Vi

Jio

**21*9XXXXXXXXX#

##002#

Jio

Generic GSM

**21*9XXXXXXXXX#

##21#

GSM Standard

Steps:

  1. Replace 9XXXXXXXXX with your MyOperator number (add +91 if outside India).
  2. Press Call/Send.
  3. Wait for confirmation SMS or pop-up.

✅ Check status anytime:*#21#

📸 Screenshot placeholder: Mobile dial pad with USSD code entered.
Alt text: Dial pad showing call forwarding activation code.

4 | 🛠️ If Forwarding Still Fails

Symptom

Likely Cause

Fix

USSD returns “Request Failed”

Blocked by operator (corporate SIM, unpaid bill)

Contact carrier → request “unconditional call forwarding.”

Forwarding turns off overnight

Dual-SIM resets settings

Re-apply on primary SIM only.

Caller hears busy tone

Loop or wrong number entered

Dial ##21# → re-activate with correct E.164 number.

No option in Settings

Feature phone/custom Android skin

Use USSD codes instead.

📸 Diagram placeholder: Flowchart showing SIM → Carrier Forward → MyOperator number.
Alt text: Call flow diagram from mobile to MyOperator service number via carrier forwarding.

5 | 📞 Escalation Steps

  1. Contact your mobile operator
    • Provide SIM number, forward-to number, and error message.
  2. Raise a MyOperator ticket
    Email support@myoperator.com with:
    • Subject: “Call-Forward Issue – ”
    • Screenshot of activation code/result
    • Date/time of latest failed test call

6 | 🌐 Fast Reference Cheat-Sheet

Action

Code

Check forwarding status

*#21#

Disable all forwarding

##002#

Forward only if busy

67Number#

Forward if no answer

61Number#

Forward if unreachable

62Number#