Variable mapping is only required if your chosen WhatsApp template includes placeholders (e.g., , ).
If your template contains no variables, the mapping step is skipped automatically—you go straight to contact upload.

📊 Decision Flow

🧭 When You’ll See the Variable Mapping Screen

You’ll encounter the mapping step if:

1. The template preview shows placeholders like .
2. You’ve uploaded an Excel or CSV audience file.

On this screen, you must:

• Match each template variable () to a column header (e.g., customer_name).
• Optionally set fallback values (e.g., “Customer”) for missing data.
• Preview the first few rows to confirm correct personalization.

⚠️ Edge Cases & Exceptions

✅ Outcome & Confirmation

• After mapping, the Preview Panel updates with real values or fallbacks.
• A confirmation message appears:“Variables mapped successfully — preview updated.”

🧠 Best Practices

• Always preview with multiple rows to catch mismatches.
• Use clear column names (name, amount, due_date) that map easily to placeholders.
• Define fallback values for critical variables (e.g., “Customer” if Name is blank).
• If no variables exist, skip mapping and focus on audience quality instead.

✅ Summary:

• Templates with variables → Mapping step required.
• Templates without variables → Step skipped.
• Proper mapping ensures smooth personalization and prevents send failures.