When is variable mapping required in MyOperator?

When is variable mapping required in MyOperator?

⚡Quick answer -

Variable mapping appears only when your selected WhatsApp template contains placeholders such as {{1}}, {{2}}.

If the template has no variables, the mapping step is skipped and you proceed straight to contact upload.

When should I use this guide?

Open it right after choosing a template in the campaign builder, so you know whether you must match spreadsheet columns to template variables.

1. Decision flow: Do you need mapping?

Does your template contain variables (e.g., {{1}}, {{2}})?

Answer

What happens

❌ No

Skip Variable Mapping → proceed to contact upload & scheduling

✅ Yes

Variable Mapping screen appears → match each placeholder to a column in your Excel/CSV

2. When you’ll see the Variable Mapping screen

You encounter mapping if:

• The template preview shows placeholders like {{x}}.

• You’ve uploaded an Excel or CSV audience file.

3. What to do on the mapping screen

  1. Match variables – link each placeholder ({{1}}) to a column header (e.g., customer_name).
  2. Set fallback values – optional defaults such as “Customer” or "User" etc.
  3. Preview – verify personalisation with the first rows of data.

4. Edge cases & fixes

Scenario

System behaviour

Fix

Template has no variables

Mapping step skipped

None needed

Upload missing mapped columns

Error prompts upload of the correct file

Add missing headers

Variables left unmapped

Messages won’t send

Map all variables or set fallbacks

5. Outcome & confirmation

After mapping, the Preview Panel updates with real values or fallbacks.

Confirmation message: “Variables mapped successfully — preview updated.”

6. Best practices

• Preview multiple rows to catch mismatches.• Use clear column names (name, amount, due_date).

• Define fallbacks for critical variables (e.g., “Customer”).

• If the template has no variables, focus on audience quality instead.

7. Summary

• Templates with variables → mapping required.

• Templates without variables → step skipped.

Proper mapping guarantees smooth personalisation and prevents send failures.

Keywords: variable mapping required, WhatsApp template placeholders, MyOperator