Short answer: You don’t buy Dialer access inside the Play Store. The Dialer app works when your MyOperator account plan includes Outgoing Calls and your user is licensed/permissioned for outbound. Then you simply install the Android app and sign in.

Applies to: Admins/Owners, Agents (Android).
Outcome: Get a plan with Outgoing Calls, assign user access, install the app, and verify it’s working.
Time: 5–10 minutes

Prerequisites

• Plan: Account includes Outgoing Calls (Dialer access).
• Role: Admin/Owner to manage plans and user permissions.
• Caller ID (CLI): At least one active DID configured as outbound caller ID.
• Device: Android with Google Play access; SMS/OTP reachable on the user’s registered number.

Existing customers — enable Dialer access

1. Check plan status
   Dashboard → Calls → Outgoing
• If Enabled, continue. If Disabled, contact your Account Manager or support@myoperator.co to add Outgoing Calls.
2. Confirm the user is licensed
   Dashboard → Manage → Users → ⋮ → Edit → Permissions
• Ensure Outgoing/Dialer permission is On for each user who will use the app.
3. Set caller ID (once per team/agent)
   Dashboard → Calls → Outgoing → Caller ID Policy
• Assign a valid DID as the default CLI for the scope (All/Team/Selected users) → Save.
4. Install & sign in on Android
• Open Google Play, search “MyOperator Dialer”, install.
• Sign in with your registered user mobile number (OTP if prompted).

Expected result: The app shows you as Logged in, calls connect, and Calls → Logs displays the correct Agent and Caller ID.

New customers — get a plan that includes Dialer

1. Talk to Sales — +91 92129 92129 or support@myoperator.co to choose a plan with Outgoing Calls.
2. Provision numbers & users — add a DID and grant Outgoing/Dialer permission to users.
3. Install the app — from Google Play: MyOperator Dialer → install → sign in → run a test call.

Billing & subscription clarity

• The subscription lives in your MyOperator plan, not in the Play Store.
• Any charges (outbound calling, DIDs, rentals/usage) appear on your MyOperator invoice.

Verify setup (2-minute checklist)

• App shows Logged in with your name/number.
• Place a test call—recipient sees the correct caller ID (DID).
• Calls → Logs shows Direction = Outgoing, your Agent name, and the chosen Caller ID.

Troubleshooting

• Can’t find the app on Play Store
• Ensure you’re on an Android device with Play access and searching for “MyOperator Dialer.”
• Login/OTP issues
• Confirm the user mobile in Manage → Users matches your handset number and can receive SMS; retry OTP.
• Dialer installed but calls won’t place
• Outgoing not enabled on your plan or user permission is off.
• No Caller ID assigned in Caller ID Policy.
• Try a different network/SIM and re-open the app.
• Wrong number shown to recipients
• Re-check Caller ID Policy scope and that your user/team is mapped to the intended DID.

Escalation (copy-paste email)

Subject: Dialer access/setup help — [Account Name]
To: support@myoperator.co
Body:

• Account/Company: [ ]
• User mobile (registered): [ ]
• Plan includes Outgoing? [Yes/No]
• Caller ID (DID) set? [Yes/No — +91…]
• Issue observed: [can’t find app / login fail / call fails / wrong CLI]
• Steps tried: [ ]
• Screenshots/logs: [attach]