Why am I not receiving notification messages after my calls?

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  To 'Disable' a user from receiving your business calls: Go to 'Users' in the 'Manage' section. You have all the users enlisted as per their ‘Extensions’, ‘Role’, and ‘Name’. Click on the 3 dots which is available on the right-hand side of each user. ...

• How do I 'Disable' an added 'User' from receiving my business calls?

  To 'Disable' a user from receiving your business calls: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Users”. 3. Click on Edit for existing added user. 4. Now, click on the 'Call ...

• How many outbound calls can be generated at once?

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• What is SMS notification?

  When a customer calls on a toll-free / non-toll-free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...

• What should I do if my users are not receiving calls from my MyOperator business number/service number, when logs are showing that those calls as missed by users?

  Make sure your call flow settings have been done correctly and department & user assign part done properly. If you are facing the same issue then contact your account manager with the UID of the affected calls. Or write to us at ...