Why don't we show the real time data on the account usage section in MyOperator panel?

Why don't we show the real time data on the account usage section in MyOperator panel?

Short answer: Usage numbers are processed and validated before they’re recorded. This safeguards accuracy for billing, limits, and permissions, so changes can take a short time to appear.

Contents

What’s delayed and why

MyOperator logs usage only after each event is processed (e.g., call completion, user/department change, plan/limit update). This includes checks for:

  • Billing impact (charges/credits, proration)
  • Account limits & quotas (minute packs, user limits)
  • Permissions & policy (role changes, access scope)
Result: You may see a short lag between performing an action and seeing it reflected in Account Usage.

Typical refresh windows

Times vary by account and workload, but most updates land within the ranges below.

Metric / area

Source system

Typical refresh window

Notes

Calls & minutes totals

Call processing → Usage

~1–5 minutes

After call ends and is rated.

Users / Departments

Admin changes → Usage

~2–10 minutes

Includes permission propagation.

Billing charges & credits

Billing engine → Usage

~5–15 minutes

Some adjustments may post end‑of‑day.

Limits & quotas

Plan engine → Usage

~1–10 minutes

After plan/pack changes.

Exports / reports

Reporting

On demand

Large ranges can take longer.

Note: These are typical—not hard SLAs. During peak loads or maintenance, expect longer windows.

Where to see “Last updated”

On the Account Usage page, look for the Last updated timestamp (usually near the top of the card or page header).

Verify that data has refreshed

  1. Open Account Usage in your MyOperator panel.
  2. Check the Last updated timestamp.
  3. Click your browser’s Refresh (or use the in‑app refresh if available) and re‑check the timestamp.
  4. Compare totals with a known recent item in Call Logs (e.g., a call you just made).
  5. Ensure your date range and timezone are correct for the period you expect to see.

Success check: The Last updated time advances and totals reconcile with recent call/activity data after the typical window.

Edge cases that can extend delay

  • Billing cycle close / month‑end reconciliation
  • Bulk updates (mass user/department changes)
  • High traffic periods (unusual call volume)
  • Plan/pack changes awaiting rating or proration
  • Browser caching (try a hard refresh)
  • Incorrect filters (date range/timezone mismatch)

Get help

If your usage numbers haven’t updated well past the typical window, email support@myoperator.co. Include:

  • Account ID (or registered email)
  • Screenshot of Account Usage (with Last updated visible)
  • Example event and time (e.g., call ID & timestamp, user change)
  • Any date‑range/timezone settings applied

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