Short answer: The Billing view refreshes about every 2 hours. Usage is processed in batches for accuracy, then reflected on the dashboard and in reports.

Goal: Help you 1) understand the refresh cadence, 2) verify that charges are up to date, and 3) know what to send if something still looks off.
Time needed: 5–10 minutes.

What updates and when (scope)

• Billing dashboard usage/charges: Updates in ~2-hour batches.
• Invoices/credit notes: Issued as part of billing cycles or adjustments; not real-time.
• Exports/API you pull: May show timestamps in UTC or account time zone (see related article).

Step-by-step: Verify your billing is current

1. Set the right date range/filters on Billing (e.g., Today or the period you’re reviewing).
2. Cross-check a recent call or action in Call Logs (note its IST time).
3. Allow up to 2 hours from that event for it to appear on Billing.
4. Hard refresh the browser/app (Ctrl/Cmd+Shift+R) and re-check totals.
5. If you export CSV, confirm your sheet isn’t re-formatting or re-offsetting times (UTC vs local).

What can make billing appear delayed

• Batch processing window (~2h): Normal, by design for accuracy.
• Filters or wrong date range: Common cause of “missing” usage.
• Time zone differences: Account vs device vs exports (UTC/local).
• Adjustments/credits: Manual validations can post after the next batch.
• Spreadsheet auto-conversion: CSV timestamps shifted on import.

Escalate

If charges are still missing after >2 hours, contact your Account Manager or email support@myoperator.co