Why MyOperator emails in spam folder can be noticed?

Why MyOperator emails in spam folder can be noticed?

Email providers sometimes filter legitimate MyOperator messages (OTPs, billing, reports) into Spam/Junk or Promotions. Fix it by (1) marking recent messages as Not spam, (2) adding MyOperator to Contacts/Safe senders, (3) creating a simple inbox rule to keep them in Primary/Inbox, and (4) asking your IT team to allowlist our sending domain.

Addresses to trust (copy‑paste): support@myoperator.com, billing@myoperator.com, and the domain @myoperator.com

Table of contents

Who this is for

All users who need to reliably receive MyOperator emails such as OTP codes, billing updates, reports, and support replies.

Common reasons your inbox flags us

  • Email filter sensitivity: Some providers aggressively filter transactional or bulk notifications.
  • Not in contacts: Messages from unknown senders can be deprioritized.
  • Past “Spam” click: If you or others marked a similar email as spam, future ones may follow.
  • Keyword/attachment triggers: Phrases like urgent, payment, or certain attachments can increase filtering.
  • Tabbed inboxes: In Gmail, messages may land under Promotions or Updates even when legitimate.

Quick fixes for everyone

  1. Mark as Not spam
    Open Spam/Junk, select a MyOperator email → click Not spam / Move to Inbox.
  2. Add to Contacts / Safe senders
    Add support@myoperator.com, billing@myoperator.com, and the domain @myoperator.com.
  3. Check Promotions/Updates tabs (Gmail)
    Drag a MyOperator email to Primary → choose Always do this when prompted.
  4. Star/Flag one message
    This can help train your mailbox that MyOperator is important.

Keep MyOperator in your Inbox (Gmail)

Option A — Filter rule (recommended)

  1. Click the Search mail bar ➝ Show search options (funnel icon).
  2. In From, enter @myoperator.com (or a specific address).
  3. Click Create filter.
  4. Tick Never send it to Spam and Categorize as Primary (optional).
  5. Create filter to save.

Option B — Contacts

  1. Open a MyOperator email.
  2. Hover the sender name → Add to contacts.

Option C — Tabs

  • If a message appears in Promotions/Updates, drag it to Primary and confirm Always do this.

Keep MyOperator in your Inbox (Outlook / Microsoft 365)

Outlook web / desktop

  1. Open a MyOperator email.
  2. Choose Not junk (or It’s not junk).
  3. Add sender to Safe senders or Add to contacts.

Create a rule (Outlook web)

  1. ⚙️ Settings → Mail → Rules → Add new rule.
  2. Condition: From includes @myoperator.com.
  3. Action: Always move to Inbox and Stop processing more rules.
  4. Save.

Safe senders (Outlook desktop)

  1. Right‑click a MyOperator email → Junk → Junk E‑mail Options.
  2. Safe Senders tab → Add → enter @myoperator.com and Add.

Admins/IT: Allowlist & policy tips

Share this section with your IT/Email Admin.
  • Allowlist domain & senders
    Add @myoperator.com, support@myoperator.com, and billing@myoperator.com to your Trusted senders/domains.
  • Transport/anti‑spam policy
    In your email gateway or M365 Defender, add an Allow entry or bypass spam rule for the domain.
  • Avoid over‑broad rules
    Prefer From domain or Authenticated domain conditions instead of subject keywords.
  • Monitor quarantine
    Periodically review quarantine for false positives and release messages as needed.
  • SPF/DKIM/DMARC (FYI)
    MyOperator maintains authentication for its sending domain. If you route emails through custom gateways, ensure they preserve authentication headers.

Still not receiving? (diagnostic checklist)

  • Confirm the registered email in your MyOperator account is correct.
  • Check if your mailbox is full or near quota.
  • Review Spam/Junk/Quarantine and Blocked senders.
  • Try a different mailbox (e.g., personal vs. corporate) to isolate a gateway issue.
  • Ask IT to check audit logs and message trace for @myoperator.com.
  • Contact Support with details (see template below).

Copy‑paste: request delivery logs

Subject: Not receiving MyOperator emails – delivery investigationAccount ID: <your_account_id>Registered email: <you@company.com>Examples missing: <otp/reset/billing/report>Last known good email (approx. date/time): <date>Steps tried: marked Not spam, added to safe senders, created rulePlease share delivery status for recent messages and any next steps.

FAQ

Why did emails suddenly start going to Spam?
Your mailbox may have learned from a past user action (marked as spam) or changed filtering rules.

Will creating a filter affect other mail?
No—filters scoped to @myoperator.com only apply to MyOperator messages.

Do MyOperator emails contain attachments?
Some reports/invoices do. Attachments can increase filtering if your policy is strict.

Can MyOperator whitelist me on its side?
We can’t override your provider’s spam filters, but the steps above reliably prevent false positives.

Related articles

  • How can I download invoices?
  • Reset or change OTP delivery contact
  • Troubleshoot email notifications
Replace these with links to your live KB pages once available.


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