Why your call rates are higher than other operators Airtel, JIO or Vodafone?

Why your call rates are higher than other operators Airtel, JIO or Vodafone?

Short answer: Mobile operators sell raw connectivity. MyOperator is a business call management platform (IVR, routing, recording, analytics, CRM integrations, user roles, support). Our per-minute price reflects the software + service bundled with every call.

Table of contents

Who this article is for

Teams comparing business phone systems / cloud telephony with basic operator SIM plans, and wondering why the per-minute price differs.

Cloud telephony vs. basic SIM call rates

  • Operators (Airtel/Jio/Vodafone): bill for minutes/SIMs. Any business features (IVR, recording, analytics) are DIY, add-ons, or not available.
  • MyOperator (cloud telephony): you pay for minutes plus a platform that handles call flows, teams, compliance, and reporting out of the box.

What you get beyond a per-minute call rate

  • Multi-level IVR & smart routing (time-based, skill-based, round-robin)
  • Call recording & retention controls
  • Live dashboard + analytics (missed calls, SLA, agent performance)
  • CRM & marketing integrations (log calls, pop-ups, auto-tagging)
  • Role-based access, audit logs, number masking
  • APIs & webhooks for workflows and automation
  • Dedicated onboarding, support, and training
These reduce handle time, prevent missed leads, and give compliance-ready records—value you don’t get with a raw per-minute plan.

Quick comparison: SIM vs. MyOperator

Business need / feature

Basic SIM (Airtel/Jio/Vodafone)

MyOperator (Cloud Telephony)

One business number for many agents

❌

✅

IVR (press 1 for Sales…)

❌

✅

Smart call routing & business hours

❌

✅

Call recording & searchable logs

❌

✅

Live analytics & SLA dashboards

❌

✅

CRM/marketing integrations

❌

✅

Role-based access & audit

❌

✅

APIs/webhooks

❌

✅

Dedicated onboarding & support

❌

✅

Pricing model

Low per-minute only

Per-minute + platform value

How to estimate your total monthly cost (3 steps)

  1. List your usage
    • Incoming minutes per month
    • Outgoing minutes per month
    • Number of users/agents
  2. Choose a plan
    • Pick a MyOperator plan that fits seats/features.
    • Note the plan fee and the per-minute rate shown on the pricing page.
  3. Apply the formula (copy-paste ready)
TotalMonthlyCost = PlanFee                 + (IncomingMinutes × IncomingRate)                 + (OutgoingMinutes × OutgoingRate)                 + AddOnsIfAny
Tip: Also compute your cost per connected call and cost per lead after enabling IVR/routing—this is what improves with the platform.

Example scenario (transparent math)

Scenario: 10 agents, 2,500 incoming mins, 800 outgoing mins/month.
Assume: Your chosen plan fee = ₹P, incoming rate = ₹Ri, outgoing rate = ₹Ro.
TotalMonthlyCost = ₹P                 + (2,500 × ₹Ri)                 + (800 × ₹Ro)

Why this can still be cheaper overall:

  • IVR + smart routing reduces missed leads.
  • Recordings/analytics cut repeat calls and AHT.
  • CRM logging saves manual effort.
    Even if the per-minute rate is higher, the cost per successful conversation typically drops.

When a basic operator may be enough (edge cases)

  • Single user or very small team with no IVR/recording/analytics needs.
  • No compliance or audit trail requirements.
  • Pure outbound with bulk-rate agreements and no CRM/logging needs.
    If this sounds like you, a standard SIM plan may be sufficient.

What success looks like

  • Customers reach the right person on the first try.
  • Missed calls decrease, and call-backs are tracked.
  • Recordings and logs exist for QA, disputes, and training.
  • Managers see live dashboards and weekly reports without spreadsheets.

Next steps & help

  • See what’s included and current rates: MyOperator India Pricing
  • Talk to a specialist: Contact Support (share your minutes, users, and use case for a tailored estimate)
  • Considering SIM vs. cloud? We’ll map your flows and show expected impact on missed calls and handle time.

These features are designed for business users who need more than just connectivity — they need visibility, control, and customer engagement tools.

📩 For pricing questions, contact support.

Related FAQs & SCreenshots:

Screenshot 2025-08-11 at 14.07.35.png

Caption: Highly customisable call flow

Screenshot 2025-08-12 at 10.38.36.png

Caption: Variety of settings can be modified to suit needs