Basics
What is MyOperator Lite? What are different features available in MyOperator Lite?
MyOperator Lite is designed to be used as virtual EPABX system with day to day office call management and hence the light volume of calls. Different features available in MyOperator Lite are: Virtual number Toll free option IVRS Call routing Call ...
How can I know the call rates and plans of MyOperator?
Access the link https://myoperator.com/pricing and select the dropdown for different countries to check different rates and plans of MyOperator.
How do I set up auto pay in my account?
1. Login to your MyOperator panel, using your admin credentials, and click on “Manage” on the top. 2. Click on “Billing”. 3. Click on the “Set up auto-pay” button. 4. Click on “Pay”. 5. Initial set up debited rs 5/- from your card account. It will be ...
How to recharge your account from MyOperator panel using billing option?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. In the payment section find the Pay Now button.
How can I make payment through MyOperator panel?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on Billing in Accounts Section 3. In payment section find your Due Payment 4. Click on pay now button, in front of the desired amount. 5. Clicking on "Set up auto pay" will ...
How can view my Activated Plan?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Plan" from the left menu. 4. You can view your current plan including the other plan details. 5. You can Upgrade or downgrade ...
How I can download invoices?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Invoices" from the left menu. 4. Click on Invoice ID to download the invoice in pdf.
When an Invoice will generate?
Invoice will generate instantly when you pay your amount.
How can I download my monthly statement?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. Click on "Monthly statements" from the left menu. 4. Choose the cycle you want to download. 5. Click on Advise ID to download the ...
How can I pay offline?
Beside the online payment, you can pay in offline mode also. Contact your account manager. There are three ways to pay offline:- You can pay through Cheque, Bank transfer through NEFT, and through Direct Payment Gateway Link After verifying the ...
Where I can find the link to pay?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. In the payment section find the "Pay Now" button.
Where I can find my due Payment?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. In payment section find your Due Payment.
Why are minutes not being charged from the time when we actually take the call at our end ( and not from when the voiceover starts playing) to the time we disconnect the call?
Standard international practices for cloud telephony follows the same principles of pricing where customers are charged for the entire duration of call, and we decided to follow same as we never wanted to confuse customers with two different kinds of ...
What are the other ways to see my current usage / previous usages of features and services?
This should also include an email being sent by us on every billing cycle. Currently, only 2 ways are mentioned in FAQ: In Account usage In Billing section Clients can also refer this for current/previous usages.
What is defined by “minimum balance”, “minimum topup” and "credit limit"?
What is Credit limit? A credit limit is the maximum credit amount any MyOperator account can go. This is a way of showing trust to our customers where they account will continue to function even after being out of balance for certain more time. If ...
What is the pricing for international toll free numbers?
We provide international toll free numbers to 60+ countries. The price for international toll free numbers however, varies from country to country. To know more about its pricing, write to us at hello@myoperator.co
Why are MyOperator numbers costlier than other providers?
Every organization has its own discretion of setting up prices for offering services and MyOperator is no further from this. We offer transparent services to our clients with no hidden conditions. We are active while providing great support to our ...
Can the promotional messages be carry forwarded in case I do not use them in a particular month?
For example, we offer you 1000 per month for promoting your services which are valid for that particular month. Thus, there is no carry forward system. You have used up 600 SMSes for a month and left with 400 more which you might not require. ...
How is the billing of subscribers done for MyOperator Remarketing App?
Billing of subscriber will be done on monthly basis. Client will be charged 1 INR per subscriber each month.
What is “Balance payment”? What if I am unable pay my balance payment on time?
Balance payment is an amount you commit to paying for a MyOperator plan within a specified time period. Note: This amount is mentioned in your business proposal. If you are unable to pay your balance payment on time: The service gets deactivated ...