⚡Quick Answer - No. When an agent sets their Availability status to Opt Out, all inbound calls—including those dialled through the agent’s personal extension—are blocked for that agent. When to Use This Guide Use these steps if you: Need certain ...
⚡Quick answer You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save. When should I use this guide? Use these steps if you need to avoid extension conflicts, ...
⚡Quick answer - An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. All MyOperator extensions are exactly ...
⚡Quick answer - Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange. Prerequisites Access: You’re an Admin (or a role that can edit Manage → Departments). Where: Use the web dashboard. Department membership: The ...
Short answer: No. When a user is opted out of receiving calls, they are not eligible to receive calls from any MyOperator inbound path—including direct extension dialing, IVR routing, ring groups/queues, or attended/warm transfers. Contents What ...