Can I rearrange button positions?

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• Can I rearrange button positions?

  Yes. When creating or editing a WhatsApp template in MyOperator, you can easily reorder buttons using the built-in drag-and-drop interface in the template builder. ? How to Rearrange Buttons Open the Buttons section of your template. Hover over the ...

• Why can’t I play my MyOperator call recordings (or the play button is greyed out)?

  Quick answer - Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (< 2 min after call end). Android > ACR ...

• How do I filter reports by group now that the “Manage Groups” button is gone?

  ⚡Quick answer - The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected ...

• How can I change or remove buttons after adding them?

  You can remove buttons individually or by toggling off the button feature. Button positions and values can be rearranged using drag-and-drop.

• What should I do if call recordings are not playing or the play button is disabled?

  There are two conditions for this issue: 1. For IVR logs: Try to refresh the page initially. If the logs do not appear after refreshing the page, check that recordings are not available for all logs or some logs. If it is for some logs, send the UID ...