Do we get Payment Invoice before making the payment ?

Do we get Payment Invoice before making the payment ?

Short Answer

  • Before Payment: You can download a pro-forma invoice (also called “payment advice”) from your MyOperator dashboard.
  • After Payment: A GST-compliant tax invoice (PDF) is automatically emailed within 24 hours of payment confirmation.

Detailed Guide

1. When & Why You Receive Each Document

Document

When You Get It

Purpose

Pro-forma invoice

Any time before payment (online or offline)

Allows you to raise internal purchase approvals.

Tax invoice

Within 24 h after payment is settled in our bank

Official proof of purchase for accounting & GST claim.

2. Online Payments (Card / UPI / Net-Banking)

  1. Log in to MyOperator → Billing.
  2. Click Pay Now and choose an online method.
  3. Complete the gateway flow; do not refresh during processing.
  4. Success Screen ➜ select 📄 Download Invoice (instant).
  5. A copy is also emailed to your registered address.
Expected outcome: “Payment Successful” banner plus a PDF named MO-INV-YYYYMMDD-####.pdf.

3. Offline Payments (NEFT, RTGS, Bank Transfer)

Step

Action

1

In Billing, click Generate Payment Advice → Download the pro-forma invoice.

2

Transfer the amount to the bank details shown on the advice.

3

Note the UTR / transaction ID provided by your bank.

4

Back in Billing, click Enter Receipt Code → Paste the UTR → Submit.

5

System marks the invoice “Paid” and emails the tax invoice within 24 h.

Tip: Keep the pro-forma invoice number handy; it matches the final tax invoice.

4. Edge Cases & Troubleshooting

  • Payment shows “Pending” > 2 hours: email billing@myoperator.com with the UTR and pro-forma number.
  • Incorrect amount transferred: contact support before submitting the receipt code.
  • Invoice not received after 24 h: check spam, then raise a ticket via Help → Billing.

5. Next Steps / Escalation

  • Self-service: Re-download any invoice anytime from Billing → Invoices.
  • Need help? Chat inside the dashboard or call us at +918102981029.

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