How can I make changes to the Brand name and account alias (display name) in MyOperator?
⚡ Quick answer -
In the dashboard, go to Billing → Business Information → Edit (under Account Business Info), change the Brand Name or Account Alias, then click Save.
When should I use this guide?
Use these steps whenever you need to update how your callers see your business (Brand Name) or how you identify the account internally (Account Alias). This guide also shows where to adjust the Billing Name used on invoices.
1. Field definitions
Field | Purpose (per MyOperator UI) |
Billing Name | Used for invoicing and other legal transactions |
Brand Name | Business name shown to callers via notification SMS |
Account Alias | Personal identification name for your MyOperator service, useful for multiple accounts |
2. Step-by-step process
• Log in to your MyOperator panel.
• Click Billing (in the side navigation bar).
• Select Business Information.
• In the Accounts section, click Business Info.
• Click Edit under “Account Business Info.”
• Update any of these fields as needed:– Brand Name– Account Alias
• Click Save to store your changes.
3. When does this NOT work?
- If you exit without clicking Save, no changes are recorded.
- Changing only the Brand Name or Account Alias will not update the Billing Name that appears on invoices ( it is fetched from the GST details that can't be updated from the panel directly.
4. Expected result & how to confirm
After you click Save:
• The new Brand Name appears in your notification SMS.
• The new Account Alias appears in the Dashboard header and account selector.
Related Articles
What is the WhatsApp Business display-name review, and when does it apply?
⚡Quick answer- It is the mandatory Meta approval process where WhatsApp checks whether your business name (the name shown to users on WhatsApp) meets Meta’s official Display-Name Guidelines. When should I use this guide? Use this FAQ if you need to ...How do I make an offline payment in MyOperator?
⚡Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay, paste the code under ...How do I check, understand, and (if eligible) change my MyOperator billing date or name?
⚡Quick answer - You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC ...Which WhatsApp message templates do I need before using the MyOperator Shopify plugin, and how do I create, name, approve, and localise them?
⚡Quick answer - Create—and get approved—one template for every event you plan to automate (cart reminders, order lifecycle, COD flows, etc.). Build them inside MyOperator → WhatsApp → Create Template, name each template by its function (e.g., ...How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡Quick answer - If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. ? Remember: Meta makes the final approval decision — MyOperator only reflects the ...