How can I make changes to the Brand name and account alias (display name) in MyOperator?
⚡ Quick answer -
In the dashboard, go to Billing → Business Information → Edit (under Account Business Info), change the Brand Name or Account Alias, then click Save.
When should I use this guide?
Use these steps whenever you need to update how your callers see your business (Brand Name) or how you identify the account internally (Account Alias). This guide also shows where to adjust the Billing Name used on invoices.
1. Field definitions
Field | Purpose (per MyOperator UI) |
Billing Name | Used for invoicing and other legal transactions |
Brand Name | Business name shown to callers via notification SMS |
Account Alias | Personal identification name for your MyOperator service, useful for multiple accounts |
2. Step-by-step process
• Log in to your MyOperator panel.
• Click Billing (in the side navigation bar).
• Select Business Information.
• In the Accounts section, click Business Info.
• Click Edit under “Account Business Info.”
• Update any of these fields as needed:– Brand Name– Account Alias
• Click Save to store your changes.
3. When does this NOT work?
- If you exit without clicking Save, no changes are recorded.
- Changing only the Brand Name or Account Alias will not update the Billing Name that appears on invoices ( it is fetched from the GST details that can't be updated from the panel directly.
4. Expected result & how to confirm
After you click Save:
• The new Brand Name appears in your notification SMS.
• The new Account Alias appears in the Dashboard header and account selector.
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