How can I turn on or turn off the "Call availability" option ?
To turn on or turn off the call availability option, follow the steps mentioned below:
to your MyOperator panel & click on the “Accounts option” at the top right.
2. Go to the Call Availability Option and click on the turn “On” if you are available to receive IVR calls.
3. Click on the turn “Off” if you are unavailable or busy to receive IVR calls.
What is the "Call availability" option?
The "Call availability" option allows all Pro users (Basic, Moderator or Administrator) to turn "on" or "off" the permission to receive IVR calls. If a Pro user is available to receive IVR calls, then he/she can turn “On” the call availability ...
New feature released - "Call Availability" Option
Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users. New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...
What if a sticky agent turns “Off” the "Call availability" option?
If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call. New enhancements: Now, in addition to the ongoing call details, there are 3 new features: ...
How do I turn off Follow up notification?
A Follow up notification is set to follow-ups for the calls you have missed. You can turn off follow up notifications by unchecking the box. 1. Click on “Settings’’ 2. Uncheck “Missed Call Notification”.