How can I turn on or turn off the "Call availability" option ?
To turn on or turn off the call availability option, follow the steps mentioned below:
1. Login to your MyOperator panel & click on the “Accounts option” at the top right.
2. Go to the Call Availability Option and click on the turn “On” if you are available to receive IVR calls.
3. Click on the turn “Off” if you are unavailable or busy to receive IVR calls.
Related Articles
How can I turn on or turn off the "Call availability" option ?
Call Availability controls whether you (as an agent) are included in the IVR/queue for inbound calls. Turn it On when you’re ready to take calls, and Off (Away) when you’re busy. In this article Before you start Turn availability on/off (Web Panel) ...What is the "Call availability" option?
The "Call availability" option allows all Pro users (Basic, Moderator or Administrator) to turn "on" or "off" the permission to receive IVR calls. If a Pro user is available to receive IVR calls, then he/she can turn “On” the call availability ...What if a sticky agent turns “Off” the "Call availability" option?
If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...How can I ensure that users added are able to receive calls for the departments assigned to them?
To ensure that the added users are able to receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Choose the ...How do I 'Disable' an added 'User' from receiving my business calls?
To 'Disable' a user from receiving your business calls: Go to 'Users' in the 'Manage' section. You have all the users enlisted as per their ‘Extensions’, ‘Role’, and ‘Name’. Click on the 3 dots which is available on the right-hand side of each user. ...