How do I download the full call log for my account?
⚡Quick answer -
You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link.
When should I use this guide?
Use this walkthrough when you need to audit activity, analyse calls in a spreadsheet/BI tool, or provide evidence for compliance requests.
1. Prerequisites & limits
• Permission: Reports: Export (or Admin)
• Date range: large ranges may take longer; very large exports can be split automatically.
• Timezone: exports follow your account's timezone.
• Delivery: a download link is emailed to the address in Profile → Email.
2. Step-by-step: web app
- In the left navigation, open Reports → Exports.
Alt text: Reports → Exports.
- Select the Logs tab.
Alt text: Select the Logs tab
- Choose a From → To date range.
- Optional filters: Team, User/Agent, Direction, Tag, Number.
- Click Export.
- Confirm your Email address and click Send.
Alt text: Export request
- When the email arrives, click Download to save the
.csv.
Expected result: a CSV file downloads to your device.
3. What the CSV contains
Format: comma-separated; one row per call.
Column | Example value |
call_id | cl_123 |
started_at | 2025-08-21T09:32:14Z |
from | +14155550100 |
to | +14155550199 |
direction | outbound |
duration_seconds | 182 |
disposition | completed |
agent | Alex K |
team | Sales |
tags | "demo, priority" |
4. When the export WON’T work
• You don’t have Reports: Export permission → ask an Admin.
• No calls match the selected date range or filters → remove filters and retry.
• Your profile email is blank or incorrect → update in Profile → Email.
• Account timezone is wrong → adjust in Settings → Account Timezone before exporting.
5. Troubleshooting & FAQs
Q: Didn’t receive the email?
A: Check spam/junk and whitelist no-reply@yourcompany.com.
Q: Export stuck at “Processing”?
A: Refresh Recent Exports or split the range into months.
Q: What’s the maximum date range?
A: Extremely large ranges are auto-split; exporting month-by-month is fastest.
Q: Does the link expire?
A: Yes, links expire for security. Re-export if needed.
Need more help? Contact Support
Keywords: download call logs, export calls CSV, reports exports, full call history, audit calls
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