How do I safely delete (remove) a DID in MyOperator, and what should I check first?

How do I safely delete (remove) a DID in MyOperator, and what should I check first?

⚡Quick answer -

Admins can delete a DID from Manage → DIDs → ⋮ → Delete.

Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in under a minute and can no longer be used for routing or outbound CLI.

When should I use this guide?

Use it when a phone number is permanently retiring or being replaced, and you must ensure calls, caller-ID, billing, and compliance stay intact.

Prerequisites & safety checklist

• IVR/Call-flow — the DID is not an entry number or queue target

• Caller-ID policy — the DID is not the default CLI anywhere

• Campaigns / Auto-dialers — the number is not referenced

• Public listings updated (website, ads, email signatures, etc.)

• The number is not in a port-in / port-out state

When will deletion NOT work?

If the DID is still mapped as above or is locked for porting.

5-step deletion workflow

  1. Dashboard → Manage → DIDs
  2. Locate the number → click ⋮
  3. Click Delete
  4. Confirm the prompt (type DELETE if asked)
  5. Wait for the toast “DID deleted”

2-minute verification test

• Inbound — call another published DID; IVR should answer correctly

• Outbound — place a test call; the correct CLI should show

• Logs — new call entries should not reference the deleted DID

Alternatives to deletion (comparison)

Action

Keeps number?

Free rental cost?

Best use-case

Delete

❌

✅

Permanent retirement

Unassign (reserve)

✅

❌

Transition period

Replace CLI, then delete

Partial

✅

Number swap/rebranding

Disable campaigns referencing

✅

❌

Short maintenance window

Important notes & edge cases

• Permissions: only Admin/Owner can delete DIDs.

• Irreversible: recovery is not guaranteed; the number may be reissued.

• Billing: past rentals aren’t refunded; future charges stop per your plan.

• Compliance: regulated routing must use a compliant replacement DID.

• Porting locks: numbers mid-port cannot be deleted until the port completes.

• Caller-ID fallback: outbound calls fail if no other valid CLI is configured

Troubleshooting table

Symptom

Likely cause

Quick fix

Delete button greyed

DID is still mapped in IVR/CLI

Unassign from all flows/policies

“Number locked” error

Port-in / port-out in progress

Contact Support

Calls still arrive at the old number

External touchpoints not updated

Update website, ads, etc.

Agents see “Unknown/Other” CLI

Caller-ID policy is now blank

Assign a valid replacement DID

Keywords: delete DID, remove phone number, caller-ID policy, MyOperator

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