How do I edit the settings of my IVR?
How do I edit the settings of my IVR?
You can update your IVR (Interactive Voice Response) settings such as greetings, department routing, and keypress actions directly in the MyOperator dashboard.
✅ Prerequisites
- You must be logged in as an Admin or Callflow Manager.
- Editing IVR is only supported on desktop browsers.
🛠 Step-by-Step Instructions
1. Access Callflow Design
- From the left sidebar, click Call.
- Under the “Call” menu, click Design Callflow.
2. Open IVR Settings
- In the callflow editor, click Advanced Settings in the left pane.
3. Make Desired Changes
You can now:
- Change the welcome greeting.
- Configure DTMF key actions (what each number press does).
- Add or remove departments.
- Adjust time-based routing rules.
4. Save Changes
- Click the Save button at the bottom right.
🧪 What Happens Next
Your IVR settings will be live immediately after saving. To confirm:
- Call your business number and walk through the flow.
- Check that greetings, keypress routing, and timings work as expected.
⚠️ Troubleshooting & Tips
Issue | Solution |
Can’t find "Advanced Settings"? | Ensure you have Admin/Manager access. |
Menu not loading properly? | Clear your browser cache or try a different browser. |
Need mobile access? | Full IVR editing is available on desktop only. |
Errors persist? | Contact MyOperator Support. |
🔗 Related FAQs
- How do I add a department to my IVR?
- Can I set up time-based call routing?
- What are DTMF tones and how do I configure them?
🖼 Example Screenshot
Caption: Shows where to access and edit IVR routing settings
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