I want to host a call centre on MyOperator, how can I do that?
To host a call centre on MyOperator, you have to do the following:
- Choose a MyOperator number (toll free or non-toll free). A toll free number is free of cost for the caller. Whereas, a non toll free number is like your mobile phone number wherein your callers have to pay a certain cost for every call that they make.
- Configure your IVR to ensure your callers receive a timely response and a better call experience. This is useful when your call centre runs at different shifts.
- Add users (they could be normal users or pro users). These users would be responsible for receiving any kind of calls that comes through your business phone system.
- Provide each user with a distinct extension number to distribute calls within your organisation without any manual effort.
- Create skill/ requirement based departments and assign users to it. This will help you resolve your callers’ queries instantly.
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