You can complete KYC either via Aadhaar-based e-KYC (instant) or Manual document verification (~48 hours). Use the checklists and steps below for a smooth approval.

Jump to

• Who should use which KYC method
• Prerequisites
• Option 1: Aadhaar-based e-KYC (instant)
• Option 2: Manual document upload (~48 hours)
• Document checklists by account type
• How to confirm verification status
• Common issues & how to fix them
• Data privacy & security

Who should use which KYC method

• Use Aadhaar e-KYC if the authorized signatory has an Aadhaar number with access to the registered mobile for OTP. Fastest approval.
• Use Manual verification if you don’t wish to use Aadhaar or your Aadhaar-linked mobile isn’t available.

Prerequisites

• Authorized signatory details: Legal name, email, and mobile number.
• Business details: Legal entity name (Sole Prop/Partnership/LLP/Pvt Ltd), registered address.
• Scans/photos: Clear, color images; full document visible; file types PDF/JPG/PNG, ≤10 MB each (recommended).
• Name match: The signatory name on the ID must match the account application.

Option 1: Aadhaar-based e-KYC (instant)

1. In Signup → KYC, select Aadhaar e-KYC.
2. Enter your Aadhaar number and submit.
3. Enter the OTP sent to your Aadhaar-registered mobile.
4. On success, your KYC status becomes ‘Verified’ instantly.

Result you should see: A green Verified badge on the KYC card and access to the dashboard without restrictions.

Option 2: Manual document upload (~48 hours)

1. In Signup → KYC, select Manual verification.
2. Upload one ID proof (signatory) and one address proof (business).
3. Review and confirm details; click Submit for review.
4. You’ll receive an acknowledgment email. Typical TAT: up to 48 hours.

How to email instead of upload (template):

To: support@myoperator.comSubject: Manual KYC documents – <CompanyName> (<Account Email>)Body:Hello Team,Please find attached our manual KYC documents:• ID proof (Authorized signatory): <Doc Type>• Business address proof: <Doc Type>Notes (if any): <e.g., recent name change>Thanks,<Name> | <Mobile>

Document checklists by account type

A. ID proof for authorized signatory (any one)

• PAN card, Aadhaar card, Passport, Voter ID, or Driver’s License

B. Business address proof (any one)

• Electricity bill with company name
• Internet/Telephone bill
• Registered rent/lease agreement + a recent utility bill

Tips: Use recent bills (preferably from the last 3 months). Ensure the legal entity name and address match your application.

How to confirm verification status

• Go to Dashboard → Settings → KYC.
• Check the KYC Status: Verified, Pending review, or More info required.
• If More info required, open the request to see exact reasons and re-upload the specific page/document.

Common issues & how to fix them

• Didn’t receive Aadhaar OTP → Confirm the mobile linked to Aadhaar is active; retry in 60 seconds; avoid Do-Not-Disturb filtering.
• Name or address mismatch → Provide a supporting document (e.g., GST certificate or incorporation document) that shows the current legal name/address.
• Blurry or cropped scans → Re-scan in color; avoid glare; include all corners and signatures/stamps.
• Wrong document type → Ensure ID proof = person, Address proof = business.
• Expired document → Upload a valid, current document; bills should be recent.
• Manual KYC delayed → Reply to the acknowledgment email with “Follow-up on KYC – <CompanyName>” and attach clearer copies if requested.

Escalation path:

• In-app chat: Help → Chat with Support (24×7).
• Email: support@myoperator.com (include Account email and Company name in subject).
• Account Manager: Reply to the onboarding email thread for priority handling.

Data privacy & security

• KYC data is used only for account verification and stored securely.
• You can request correction or deletion of KYC data via Support after regulatory retention obligations.

Summary table