🎯 Goal: Understand and use Recent Activities to monitor user sign‑ins and session behavior (login time, inactivity duration, IP address) so you can audit access, investigate issues, and keep your account secure.

📚 Table of contents

• When & why to use this
• Prerequisites
• Find Recent Activities (step‑by‑step)
• What each field means
• Filter, search, and export
• Validate it’s working
• Examples & use cases
• Troubleshooting
• Edge cases & limitations
• Security & privacy
• Escalation & support
• Related articles
• Structured data (HowTo + FAQPage)

🧭 When & why to use this

Use Recent Activities to:

• 🔐 Audit logins (who accessed the account and when)
• 🕵️ Investigate anomalies (sudden logins from new IPs or long inactivity)
• 👥 Detect shared credentials (multiple users logging from the same IP/device)
• ⏰ Check working hours and session hygiene (idle time vs. active sessions)

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📋 Prerequisites

• ✅ Role permissions: You can view user/session information for your account.
• ✅ Time zone awareness: Confirm your workspace time zone (Settings → Account → Time Zone) so timestamps make sense.
• ✅ Retention policy: Know how long activity data is available (varies by plan/region).

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🪜 Find Recent Activities (step‑by‑step)

Web (recommended)

1. Sign in as an admin.
2. Go to Settings → Security → Recent Activities.
3. Pick a Date Range, then optionally filter by User or IP.

Mobile (if available)

1. Open the app → Menu → Settings.
2. Tap Security → Recent Activities.
3. Use the Date and User filters; pull down to refresh.

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🧩 What each field means

ℹ️ Inactivity Duration updates while the session is active; when a session ends, the final value is stored with the record.

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🔎 Filter, search, and export

Filter by

• 🗓️ Date range (e.g., Last 7 days)
• 👤 User (specific agents/admins)
• 🌐 IP address (paste partial IP to match sub‑blocks)

Quick searches (copy‑paste)

203.0.113.   # find all logins from this public blockriya.sharma  # user email or display name2025-08-29   # specific date

Export

• Click Export → CSV to download activity for the current filters.
• Typical CSV columns: user_name, login_time, inactivity_duration, ip_address, device.

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✅ Validate it’s working

1. From a test user, sign out and sign back in.
2. Open Recent Activities with Today selected.
3. Confirm a new row appears with your user, the correct Login Time, and your IP.
4. Leave the tab idle for a few minutes → verify Inactivity Duration increases.

Success looks like:

• A fresh row with your test user in the selected date range.
• Inactivity increments until you interact again (then resets).
• Exported CSV contains the same row with a matching timestamp/IP.

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🧪 Examples & use cases

• Suspicious IP: Multiple admins logging in from an unknown country → investigate credentials, enforce 2FA, and rotate passwords.
• Shared account: Same user logging in from different cities within minutes → possible sharing; retire shared logins and create unique users.
• Idle cleanup: Users sitting idle > 60 minutes → shorten session timeout policy.

Sample activity row

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🛠️ Troubleshooting

No entries appear

• Check your Date Range and User filter.
• Ensure your role can view account‑wide activity.

IP address looks wrong or same for everyone

• Office networks often show a shared NAT/Proxy IP. Compare against remote logins for variety.

Inactivity Duration never changes

• The user may be fully logged out; test with a new login.
• Some background tabs pause timers; keep the tab focused.

Times look off

• Verify workspace time zone.
• If your org uses SSO, check the IdP’s time sync (NTP) and user time zone settings.

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⚖️ Edge cases & limitations

• SSO: With Single Sign‑On, password events aren’t shown here; only application‑level logins are listed.
• Proxies/VPNs: IP may reflect egress gateways, not physical location.
• Retention: Very old records may be purged per plan/policy.
• Mobile logins: May appear with different device strings vs. desktop.

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🔒 Security & privacy

• IP addresses can be personal data; restrict access to admins.
• Do not share raw CSVs outside secure channels; mask emails/IPs in tickets.
• Use 2FA and unique logins to improve audit fidelity.

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🆘 Escalation & support

Collect before contacting support

• Screenshots of Recent Activities with filters visible.
• Example user/email and the date/time you expect to see.
• Whether you use SSO, and your workspace time zone.

Who to contact

• 📮 MyOperator Support: /support or support@myoperator.co

Template

“We’re reviewing Recent Activities and cannot find entries for <user/email> on <date/time>. Filters attached; workspace TZ = ; SSO = <enabled/disabled>. Please advise.”

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🔗 Related articles

• Audit Log vs. Recent Activities → /kb/security/audit-log-vs-recent-activities
• Manage users & roles in MyOperator → /kb/admin/manage-users-roles
• Set up Single Sign‑On (SSO) → /kb/security/sso-setup

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🧱 Structured data (HowTo + FAQPage)

<script type="application/ld+json">{  "@context": "https://schema.org",  "@type": "HowTo",  "name": "Find and use Recent Activities in MyOperator",  "totalTime": "PT10M",  "step": [    {"@type": "HowToStep", "name": "Open Recent Activities", "text": "Settings → Security → Recent Activities.", "url": "#find"},    {"@type": "HowToStep", "name": "Filter by user/date/IP", "text": "Set date range; filter by user or IP.", "url": "#filters"},    {"@type": "HowToStep", "name": "Export CSV", "text": "Click Export → CSV to download filtered results.", "url": "#filters"},    {"@type": "HowToStep", "name": "Validate with a test login", "text": "Sign out/in and confirm a new row appears.", "url": "#validate"}  ],  "tool": [    {"@type": "HowToTool", "name": "MyOperator Console"}  ],  "image": {    "@type": "ImageObject",    "url": "./images/myoperator-recent-activities-list.png",    "caption": "Recent Activities table with filters and export button."  }}</script><script type="application/ld+json">{  "@context": "https://schema.org",  "@type": "FAQPage",  "mainEntity": [    {"@type": "Question", "name": "What does Inactivity Duration mean?", "acceptedAnswer": {"@type": "Answer", "text": "It is the time since the user’s last action during the session; it resets on activity and may end at auto-logout."}},    {"@type": "Question", "name": "Why do multiple users show the same IP?", "acceptedAnswer": {"@type": "Answer", "text": "Office networks often use NAT or proxies, so the public egress IP is shared; compare with remote logins for variety."}},    {"@type": "Question", "name": "Can I export Recent Activities?", "acceptedAnswer": {"@type": "Answer", "text": "Yes. Use Export → CSV; it includes columns such as user_name, login_time, inactivity_duration, ip_address, device."}}  ]}</script>

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