What do you understand by Logs?

What do you understand by Logs?

Summary: Call Logs show every inbound and outbound call on your business numbers. Use filters to find calls fast, play/download recordings (if enabled), export data, and audit activity by user or department.

Prerequisites

  • Access: You can view Calls → Call Logs (admins have full access; other roles may be restricted).
  • Recording availability: Recordings appear only if call recording is enabled for your account/number.
  • Retention: Logs/recordings may be removed after your plan’s retention period.
  • Timezone: Results use your account timezone (change via Settings → Company → Timezone).
Key terms
  • Service Number: Your MyOperator business number that callers dial.
  • Disposition/Status: Outcome of the call (e.g., Answered, Missed, Voicemail).
  • Tags: Labels your team uses to categorize calls (e.g., Priority, Refund).

Open the Call Logs page

  1. Sign in to the MyOperator dashboard.
  2. From the left menu, go to Calls → Call Logs.

What information a log entry contains

A typical row includes:

  • Caller / Receiver numbers
  • Date & time, duration
  • Direction (Inbound/Outbound)
  • Disposition/Status (Answered, Missed, Voicemail, etc.)
  • Assigned user/department
  • Recording (Play/Download, if enabled)
  • Tags/Notes (if used)

Filter & search effectively

Quick filters

  • Date range: Today, Yesterday, Last 7/30 days, or custom.
  • Direction: Inbound / Outbound.
  • Status/Disposition: Answered, Missed, Voicemail, etc.
  • Department / User: See calls routed to a team or handled by an agent.
  • Service Number: Focus on a specific business number.

Search bar tips

  • By number: Paste a full or partial number (e.g., +911234567890 or last 6 digits).
  • By user/department name: e.g., Support, Arjun Mehta.
  • By tag: e.g., Priority, Refund.
Pro tip: Combine filters + search (e.g., Department = Support + Status = Missed + Last 7 days) to narrow results fast.

Export and recordings

  • Export CSV: On the Call Logs page, click Export → choose date range and fields to download a CSV for reporting.
  • Recordings: Click Play to listen in the browser or Download to save the audio (if recording is enabled for that call).

Verify your results

  1. Set Date range and any filters you need.
  2. Check the result count at the top/bottom of the table.
  3. Open a few entries to confirm direction, status, and recording match your expectations.

Expected result: Your filtered list shows only calls that match the selected date range and filters; exports reflect the same set.

Troubleshooting

<details><summary>I can’t see certain calls</summary>- Make sure the **date range** covers the call time and your **timezone** is correct. - Confirm you have **permission** to view that **Service Number/Department**. - The call may be **outside retention** and no longer visible.</details><details><summary>I can’t play or download recordings</summary>- Verify **recording** is enabled for that number/flow. - Some short/busy calls may **not produce** a recording. - Your role may not have **recording access**.</details><details><summary>Numbers look masked or partially hidden</summary>Your org may have **PII masking** enabled. Ask an admin to adjust masking for users who need full visibility.</details>

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