Where can I export my Logs and itemized billing?

Where can I export my Logs and itemized billing?

Short answer: Export filtered Call Logs from Reports/Logs → Call Logs → Export, and export Itemized Billing from Billing → Monthly Statements → Export (delivered as a downloadable file or via email).

Contents

Prerequisites

  • You can sign in to the MyOperator panel.
  • Your role has permission to view Call Logs and Billing.
  • Pop‑ups/downloads are allowed in your browser.

Export filtered Call Logs (step‑by‑step)

  1. Open Reports/Logs → Call Logs.
  2. Apply filters (date range, event type, status, department, user, etc.).
  3. Click Export.
  4. Choose file format (usually CSV) and delivery (download or email, if available).
  5. Confirm to start the export.
Tip: The export contains only the records that match your current filters.

Export Itemized Billing (step‑by‑step)

  1. Open Billing → Monthly Statements.
  2. Select a billing cycle (e.g., Aug 2025).
  3. Click Export.
  4. If prompted, enter a recipient email and confirm.
  5. You’ll receive a download link by email or a direct download, depending on your account settings.

What’s included (field dictionary)

Exact columns can vary by plan and features. Typical fields are below.

Call Logs (typical columns)

  • uid – Unique log identifier
  • event – Incoming / Outgoing
  • type – Call / SMS
  • status – Connected / Missed / Voicemail
  • from – Caller number
  • name – Caller name (if known)
  • country / state – Geo (if available)
  • duration_sec – Talk time in seconds
  • time – Timestamp (account time zone)
  • user_detail – Users attempted with ring outcomes
  • department – Routed department (if any)
  • log_source – IVR / Mobile / Other
  • star_marked – Important flag
  • text – SMS content (for SMS logs)
  • note – Internal notes
  • billable – 1 = Yes, 0 = No
  • pulse – Billing units used
  • legb_rate / legb_minutes – Forwarding charges/usage (if applicable)

Itemized Billing (typical columns)

  • invoice_period – Month or cycle range
  • date_time – Event timestamp
  • call_id / uid – Unique reference
  • direction – Incoming / Outgoing
  • billable_minutes – Rated minutes (or seconds)
  • pulse – Billing units applied
  • rate – Per‑unit rate
  • charge – Line‑item charge
  • forwarding_minutes / forwarding_charge – If call forwarding used
  • tax – Applicable taxes (if itemized)
  • total – Line total

Sample CSVs

Call Logs

uid,event,type,status,from,name,duration_sec,time,department,billable,pulsec_89231,incoming,call,Connected,+911234567890,Priya,185,2025-08-18 15:42,Sales,1,4c_89232,incoming,call,Missed,+911198765432,,0,2025-08-18 16:07,Support,0,0

Itemized Billing

invoice_period,date_time,call_id,direction,billable_minutes,pulse,rate,charge2025-08,2025-08-18 15:42,c_89231,incoming,3.08,4,1.00,4.002025-08,2025-08-18 16:07,c_89232,incoming,0.00,0,0.00,0.00

Verify your export

  1. Open the CSV(s) using UTF‑8 encoding in your spreadsheet app.
  2. Confirm row count matches your expectations and applied filters.
  3. Spot‑check timestamps, departments, and charges against the panel view.

Success criteria: The data aligns with the on‑screen totals and sample records match the expected values.

Troubleshooting

  • Export button disabled: Ensure you have permission and at least a date range selected (if required).
  • Email not received: Check spam; confirm the recipient email and try again.
  • Download blocked: Allow pop‑ups or try another browser/network.
  • Wrong time zone: Exports use the account time zone; adjust if needed.
  • Large exports slow: For big ranges, try shorter periods or schedule exports off‑peak.

Support template (copy & paste)

Subject: Export – call logs / itemized billing assistanceAccount/Workspace: <name or ID>Export type: <Call Logs / Itemized Billing>Filters or billing cycle: <details>Timestamp (IST): <YYYY‑MM‑DD HH:MM>Issue: <button disabled / no email / wrong data>Screenshots: <filters or billing cycle screen, error message>

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