How do I create and use advanced filters to search call logs in MyOperator?

How do I create and use advanced filters to search call logs in MyOperator?

Table of Contents

  1. When should I use advanced filters?
  2. Prerequisites
  3. Quick‑start (30 sec)
  4. Step‑by‑step guide
  5. Expected results
  6. Troubleshooting & edge cases
  7. Related articles
  8. Need more help?

1. When should I use advanced filters?

Use advanced filters when you need to pinpoint a subset of calls in large data sets, for example:

  • Analyse calls tied to a specific campaign, agent, or number.
  • Review calls within a date/time range or of a certain duration.
  • Pull calls tagged VIP or Refund‑Requested for QA.

2. Prerequisites

Requirement Details

Access level

Admin or role with View Logs permission

Device

Desktop browser (Chrome v120+, Edge v120+, Firefox v120+)

Feature flag

AdvancedFiltering must be enabled (⚙️ > Account Settings > Feature Flags)

Data range

Up to 2 years of historical calls searchable

Tip: On mobile, switch to Desktop Site in your browser to use the full filter panel.

3. Quick‑start (30 seconds)

  1. Logs ▸ Advanced.
  2. Pick Last 7 days.
  3. Enter Refund‑Requested in Keyword.
  4. Click Apply ➜ only refund‑related calls appear.

4. Step‑by‑step guide

  1. Sign in to the MyOperator dashboard.
  2. From the top bar, click Logs.
  3. In the left sidebar, click Advanced.
  4. Configure your filter:
    • Keyword – enter a name, number, tag, or agent email.
    • Date & Time Range – select the start and end date/time (supports up to 2 years of data).
    • Duration – choose Less than, More than, or Exact and set minutes/seconds.
    • Call Status – Incoming, Outgoing, Missed, Voicemail.
  5. (Optional) Click + Add Condition to combine multiple parameters with AND/OR logic.
  6. Click Apply. Results refresh instantly.
  7. Click Save to list to store the filter for reuse.
    Saved filters auto‑sync to your profile and are sharable via URL.

5. Expected results

  • The log table updates to show only matching calls.
  • A blue banner displays the active filter criteria.
  • Record count (top‑right) updates, e.g. 23 of 8 152 calls.
  • Export buttons respect the active filter (CSV/XLS).

6. Troubleshooting & edge cases

Symptom

Possible cause

Fix

No results found

Date range outside data retention limit

Shorten the range to ≤2 years

Keyword not matched

Tag spelling mismatch (case‑sensitive)

Check tag list under Settings ▸ Tags

Filter loads slowly (>5 s)

Network latency or >50 k records scanned

Reduce date range or add another condition

Mobile view missing fields

Mobile browser defaults to condensed layout

Enable Desktop Site mode

8. Related articles

9. Need more help?

If filters do not behave as expected, contact support@myoperator.co or open a chat from the dashboard (Help ▸ Live Chat).

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