What languages are supported for templates?
In Phase 1, we support only three types of English—English, English (US), and English (UK).
Each template can be submitted in one language.
But try to create a template in your native language like Hindi, it might work
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What are WhatsApp templates?
WhatsApp templates are pre-approved messages by Meta that businesses can send to customers. They are used for various purposes like transactional updates, promotional messages, and soon, authentication (OTP & login). Video Link: Templates feature
Can I make a single Call flow for multiple languages?
Yes, you can make single Call flow for multiple languages by adding “Language node”.This Node is used to add a new language to the IVR. A particular IVR can be played in multiple languages. ”language” is available in your IVR flow, under “+” option ...
What are the types of WhatsApp templates available?
There are three types of templates: Utility: Transactional Messages Used for sending important transactional updates after a customer action (e.g., purchase or request). Examples: Confirming, updating, or canceling orders Sending account updates, ...
Can agents continue to send template messages after initiating a conversation?
Yes, agents can continue to send templates if needed.
What type of SMSs I can send?
There are some predefined SMS templates available in the panel. Find the templates in the panel of after call SMS.