Where can I access my archived data?
How do I access my archived data in MyOperator?
Applies to: Web Dashboard (Agent, Manager, Admin roles)
1 Why you might need archived data
- Audit & compliance. Retrieve logs older than your live‑data retention period.
- Analytics. Re‑import historic CSV files into BI tools.
- Record recovery. Restore deleted notes or user lists.
2 Prerequisites
Requirement | Details |
Role permission | Reports → Export permission enabled. |
Browser | Latest Chrome, Firefox, or Edge. |
Pop‑ups | Pop‑ups allowed for myoperator.com. |
Email access | You can receive email at the address you specify during export. |
3 Method 1 – Export a CSV (recommended)
- Sign in to https://panel.myoperator.com.
- From the left navigation, click Reports ▶ Export.
- In Data Type, choose one:
- Logs – call, SMS, and IVR events.
- Notes – agent‑added comments.
- Users – user & extension list.
- (Optional) Click Filters ⚙︎ → enable Archived only and set additional date or tag filters.
- Click Export.
- Enter the email address where the download link should be sent, then click Send.
- Check your inbox for "Your MyOperator export is ready".
- Click Download in the email. A ZIP containing a .csv file is delivered.
Tip: The link expires after 24 hours
4 Method 2 – View inside Call Logs (quick look‑up)
- Navigate to Call Logs in the sidebar.
- Click Advanced Filter on the left.
- Enable Status → Archived.
- Apply any other filters (date, agent, number) and click Search.
- Archived entries appear inline with a grey archive badge.
5 Expected result
- CSV export: You receive a file named
myoperator-archived-[date].csvcontaining only the filtered rows. - Call Logs view: Screen lists all matching archived items; hover to preview or click to expand details.
6 Troubleshooting & edge cases
Symptom | Likely Cause | Fix |
No email received | Spam filter or typo in address | Check spam folder; re‑export using correct address. |
Export button disabled | Role lacks Export permission | Ask an admin to grant access or export on your behalf. |
0 results after applying filter | Archive retention limit reached | Contact Support to confirm whether older data is purged. |
Download link expired | Link older than 24 h | Re‑export with the same filters. |
7 Next steps / escalation
- Need a recurring archive? Set up scheduled reports.
- Data older than 3 years? Open a support ticket → choose Data Retrieval.
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