Why is the audience count smaller than the original file uploaded?

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• Can I download a sample Excel or CSV file for audience creation?

  Yes, you can download sample files directly from the campaign creation page.

• What are the limits on the number of audience members in a campaign?

  You can include up to 5,000 audience members per campaign. If the message limit set by Meta is lower than 5,000, the audience size will match the limit. If the message limit is higher than 5,000, you may need to split your campaign into multiple ...

• What information is needed in the Excel sheet for audience creation?

  The Excel sheet must contain at least a column labeled "Phone number". It is also recommended to include the customer’s name (Column name - “Name”) for better personalization.If a name is provided alongside the phone number, the contact will be ...

• What is Sound Library?

  Sound Library is the the library where you can add and find all the sounds (TTS as well as uploaded file from computer). You can get a list of all of your prompt and the audio attached with the prompt. You can play the audio as well.

• How does automatic contact creation work after a successful campaign?

  If the uploaded Excel sheet contains both "Name" and "Phone number" columns, the system will automatically save those contacts to the contact book.